Jacob Ramagos
Nederland,TX
Summary
Accomplished Sales Service Representative dedicated to driving sales growth and ensuring exceptional customer service. Known for strong problem-solving abilities and effective communication skills, contributing to increased profits and customer loyalty.
Overview
10
10
years of professional experience
Work History
Sales Service Representative
Cintas
Beaumont, Texas
04.2021 - Current
- Increased profits by upselling and cross-selling to existing customers.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Provided product knowledge and service support to clients daily.
- Collaborated with team members to enhance service delivery.
- Delivered informative presentations to highlight benefits and address objections effectively.
- Assessed customer needs and budget constraints to recommend optimal products or services.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
Retail Sales Associate
Best Buy
Port Arthur, Texas
01.2019 - 03.2021
- Guided customer product selection by offering expert recommendations.
- Assessed customer interests for tailored product suggestions.
- Resolved customer questions about products and services promptly.
- Worked with the team to exceed sales targets and optimize store operations.
- Enhanced sales through promotion of special offers and discounts.
- Arranged eye-catching displays to draw customers and promote sales.
- Increased transaction values by cross-selling additional products and services.
- Accurately processed payments using point-of-sale systems.
Scaffold Helper
Brock Scaffolding
Beaumont, Texas
06.2018 - 01.2019
- Assisted in assembling and installing scaffolding structures at construction sites.
- Adhered to safety protocols, ensuring safe scaffold assembly and disassembly.
- Moved heavy objects to assist in scaffold assembly.
- Fastened all components securely according to industry standards.
- Assisted in the installation of ladders, guardrails, walkways and other accessories on the scaffold structure.
- Supported skilled workers in lifting and positioning scaffold components accurately.
- Adhered to all safety regulations set forth by OSHA guidelines.
- Coordinated with team members to align project tasks and timelines.
Laborer
Zachry Industrial
Beaumont, Texas
01.2018 - 06.2018
- Coordinated with team to uphold site safety and compliance with regulations.
- Supported skilled tradespeople in the successful completion of various construction projects.
- Assisted skilled tradespeople in executing various construction projects.
- Maintained tools and equipment to ensure optimal performance and safety.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Collaborated with team members to optimize workflow and meet daily project goals.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed regular checks of equipment for proper operation and safety compliance.
- Organized products on pallets by size and weight specifications to ensure stability during transport.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Executed physically demanding duties throughout extended hours, contributing to team morale.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Gained independent working skills and guided and mentored less experienced team members.
Shift Leader
Wendy's Restaurant
Thibodaux, Louisiana
06.2016 - 01.2018
- Supervised daily operations to enhance workflow efficiency in fast-paced environment.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained and mentored new team members on customer service standards and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels to ensure optimal stock availability during peak service periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Conducted quality checks on food preparation and presentation for consistency.
- Implemented safety protocols to ensure compliance with health regulations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
High School Diploma -
Nederland High School
Nederland, TX06-2015
Skills
- Sales strategy development
- Upselling techniques
- Customer service excellence
- Product expertise
- Complaint resolution
- Order processing
- Relationship management
- Inventory management
- Process improvement
- Effective communication
- Problem solving
- Goal orientation
- Troubleshooting skills
- Conflict resolution
- Leadership skills
- Professionalism
Accomplishments
- Top Performer 2017 @ Best buy - Cleared $2 million dollars in sales in a fiscal year.
- Employee of the Month @ Cintas - August 2025
Timeline
Sales Service Representative
Cintas
04.2021 - Current
Retail Sales Associate
Best Buy
01.2019 - 03.2021
Scaffold Helper
Brock Scaffolding
06.2018 - 01.2019
Laborer
Zachry Industrial
01.2018 - 06.2018
Shift Leader
Wendy's Restaurant
06.2016 - 01.2018
High School Diploma -
Nederland High School