Erik Lawson
Battle Creek
Summary
Accomplished leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
2027
2027
years of professional experience
Work History
Sales Service Representative
Cintas
Grand Rapids
11.2024 - Current
- Resolve customer inquiries and complaints effectively and professionally.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Used consultative sales techniques to overcome objectives during sales presentations.
- Increased profits by upselling and cross-selling to existing customers.
- Followed up with leads and referrals to share pertinent sales information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Regional Sales Strategy Manager
Yelloh
Kendallville
10.2004 - 11.2024
- Recruit, hire, train, and coach multiple leadership levels on customer service skills, route knowledge, sales strategies, D.O.T. regulations, and all safety policies.
- Reduced costs through controls on overtime, operational efficiencies, and fleet costs.
- Consistently exceed monthly sales goals by training employees and motivational leadership.
- Conducted regular multi-level performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with high-level management to implement continuous improvements and exceed regional goals.
- Developed Safety programs and policies.
- Evaluated project performance through qualitative and quantitative assessments.
- Facilitated workshops to promote strategic thinking among team members.
- Developed and implemented strategic plans for business growth.
- Recommended improvements in organizational structure based on changing needs.
- Identified key performance indicators and tracked progress against goals.
- Led cross-functional teams in the development of innovative solutions to complex problems.
Senior Loss Prevention & Safety Manger
Lowes Home Improvement Stores
01.1998 - 01.2004
- Trained loss prevention staff, retail managers and store employees on loss control and safety.
- Developed and implemented safety training programs for employees and contractors.
- Collaborated with management to ensure compliance with safety regulations and policies.
- Led incident investigations to determine root causes and prevent future occurrences.
- Maintained safety records and documentation for regulatory compliance reviews.
- Investigated accidents to identify causes and prevent future incidences.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
Assistant Store Manger
American Drug Stores
01.1994 - 01.1998
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Supported team performance through regular feedback and coaching sessions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Service Sales Representative
Cintas
Education
BACHELOR’S - Business Management
University of Pheonix
Associate of Applied Science - Criminal Justice
KVCC
Skills
- Negotiation skills
- Leadership
- Employee development
- Organizational goals
- Team building
- Mentoring
- Problem-solving
- Interpersonal skills
- Communication skills
- Operations management
- Fleet management
- Quantitative skills
- Technical proficiency
- Analytical thinking
- Performance management
- Training and development
- Cross-functional collaboration
- Recruitment and hiring
- Presentation skills
- Microsoft 365
- Safety program development
- Sales strategy implementation
- Change management
- Compliance training
- Conflict resolution
- Leadership development
Qualification Highlights
- Multi-location leadership experience in TX, IL, IN, KY, IA, MO, MI.
- Use of negotiation skills to find common ground with customers, suppliers, and management, leading to cost-effective outcomes.
- An enthusiastic and organized individual who is highly effective at following through on commitments and can address challenges with initiative and innovative thinking.
- Results driven leader with thirty years of experience in sales, operational, fleet as well as safety. Proven ability to reduce turnover through effective leadership and employee development.
- Dedicated and committed to achieving organizational goals, consistently exceeding expectations and delivering results within tight deadlines.
- Skilled at building and mentoring high-performing teams, fostering a positive and collaborative work environment.
- Proactive problem-solver with excellent interpersonal skills and a strong ability to negotiate effective solutions.
- Detail-orientated and organized professional with a proven track record of success in reducing expenses by 3% each year.
- Received multiple exceptional sales and safety awards throughout years of service.
Timeline
Sales Service Representative
Cintas
11.2024 - Current
Regional Sales Strategy Manager
Yelloh
10.2004 - 11.2024
Senior Loss Prevention & Safety Manger
Lowes Home Improvement Stores
01.1998 - 01.2004
Assistant Store Manger
American Drug Stores
01.1994 - 01.1998
Service Sales Representative
Cintas
BACHELOR’S - Business Management
University of Pheonix
Associate of Applied Science - Criminal Justice
KVCC