Matthew Franklin
Albany,GA
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and sales at CINTAS by leveraging strong customer service skills and in-depth product knowledge. Skilled in negotiation and conflict resolution, I drove route growth and fostered long-term client relationships, demonstrating reliability and a goal-oriented mindset for continuous improvement and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
03.2014 - Current
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
- Managed inventory levels to ensure timely restocking of products and minimize shortages.
- Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
- Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Identified potential new customers within assigned territory through market research and cold calling techniques.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Implemented effective time management strategies to maximize productivity during daily routes.
- Increased sales revenue by consistently upselling products and services during routine customer visits.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Immediately addressed problems with customers to promote speedy resolution.
- Represented wide range of products and brands.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Completed daily pre- and post-trip vehicle inspections.
Assistant Meat Manager
Salt Lick
04.2013 - 03.2014
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Contributed to team success by training new employees on department procedures, policies, and best practices.
- Improved efficiency with accurate pricing, labeling, and signage for meat products.
- Reduced waste by implementing proper inventory management techniques and rotating stock effectively.
- Ordered and received products under direction of Meat Manager to maintain high quality and proper quantity.
- Fostered a positive working environment within the meat department by demonstrating respectful, professional behavior and open communication with coworkers.
- Contributed to inventory management by accurately tracking stock levels, placing orders as needed, and conducting regular audits of product quality.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of General Studies - Business
Darton State College
Albany, GA05.2013
Skills
- Strong customer service
- Goal-oriented mindset
- Sales proficiency
- Account development
- Vehicle safety
- Sales representation
- Route growth
- Leadership skills
- Problem-solving abilities
- Reliability
- Product Knowledge
- Conflict Resolution
- Professionalism
- Inventory Management
- Customer Retention
- Vehicle operation
- Direct Sales
- Account penetration
- Negotiation Skills
- Communication Skills
- Self motivated
Accomplishments
During my employment at cintas I have accomplished many goals. Roughly 4 years ago I became a certified route trainer and have successfully trained 10+ employees who have passed their certification. I have also received recognition for outstanding customer retention. One of my biggest accomplishments was winning SSR of the year in 2019 for my location.
Certification
Certified route trainer
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
03.2014 - Current
Assistant Meat Manager
Salt Lick
04.2013 - 03.2014
Associate Of General Studies - Business
Darton State College
Similar Profiles
Aaron WilliamsAaron Williams
Sanitation Technician/Sales Associate at CINTAS, Professional Uniform and Facility ServicesSanitation Technician/Sales Associate at CINTAS, Professional Uniform and Facility Services
Rene GonzalezRene Gonzalez
Route Service Sales Representative at CINTAS, Professional Uniform and Facility ServicesRoute Service Sales Representative at CINTAS, Professional Uniform and Facility Services
Isaac ZavalaIsaac Zavala
Route Sales Driver at CINTAS, Professional Uniform and Facility ServicesRoute Sales Driver at CINTAS, Professional Uniform and Facility Services
Marcelino MendozaMarcelino Mendoza
Driver at CINTAS, Professional Uniform and Facility ServicesDriver at CINTAS, Professional Uniform and Facility Services
Contrella WilliamsContrella Williams
Customer Service Representative at HCL TechCustomer Service Representative at HCL Tech