Steven Harrelson
Broken Arrow,OK
Summary
Dynamic Route Service Sales Representative with a proven track record at Cintas, excelling in client relations and process improvements. Leveraged strong customer service skills to enhance delivery efficiency, resulting in increased customer satisfaction. Adept at route planning and inventory management, fostering long-term partnerships through effective communication and tailored solutions.
Also has several years experience in automotives and dealing with automotive parts and accessories.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Route Service Sales Representative
Cintas
08.2015 - 11.2025
- Delivered timely service to customers, ensuring satisfaction with product quality and responsiveness.
- Managed inventory levels and maintained stock accuracy for optimal route efficiency.
- Developed strong customer relationships through effective communication and problem-solving skills.
- Trained new team members on route procedures, enhancing overall operational performance.
- Implemented process improvements that increased delivery efficiency and reduced service errors.
- Oversaw daily route operations, ensuring compliance with safety regulations and company policies.
- Analyzed customer feedback to identify areas for service enhancement and address concerns promptly.
- Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
- Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Completed daily pre- and post-trip vehicle inspections.
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
Manager in Charge
Hibdon Tires Plus
07.2008 - 05.2015
- Oversaw daily operations ensuring efficient tire installation and maintenance practices.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented safety protocols enhancing workplace safety compliance and employee well-being.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Fostered strong relationships with vendors negotiating favorable terms for supplies and services.
- Led team meetings promoting collaboration, accountability, and continuous improvement initiatives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
Sales Associate
Busy Beaver
01.2006 - 06.2008
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, contributing to a visually appealing store environment.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Service Manager
Tire Kingdom
02.2004 - 01.2005
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on tire installation and repair techniques.
- Implemented process improvements, enhancing workflow and reducing turnaround times.
- Oversaw inventory management, ensuring optimal stock levels for timely service.
- Led safety initiatives, ensuring compliance with industry regulations and best practices in the workplace.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Kitchen Supervisor
Hooters Inc.
04.2000 - 01.2004
- Supervised kitchen operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored staff on food preparation techniques and equipment usage.
- Managed inventory control, minimizing waste and optimizing stock levels.
- Coordinated daily meal service schedules, enhancing workflow efficiency.
- Conducted regular quality checks on food items to maintain high standards of excellence.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Ensured high-quality dish presentation for enhanced customer satisfaction.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OKSkills
- Strong customer service
- Effective time management
- Goal-oriented mindset
- Scheduling flexibility
- Route planning
- Client relations
- Stock rotation
- Vehicle maintenance
- Sales goals
- Time management abilities
- Product knowledge
- Route navigation
- Truck loading
- Team collaboration
- Organizational skills
- Attention to detail
- Customer service
- Route growth
Certification
- Certified fork lift operator - Walmart in early nineties
- Flat lift certified - Busy Beaver Store
Languages
English
Timeline
Route Service Sales Representative
Cintas
08.2015 - 11.2025
Manager in Charge
Hibdon Tires Plus
07.2008 - 05.2015
Sales Associate
Busy Beaver
01.2006 - 06.2008
Service Manager
Tire Kingdom
02.2004 - 01.2005
Kitchen Supervisor
Hooters Inc.
04.2000 - 01.2004
High School Diploma -
Edmond Memorial High School