Jordon Harriott
Boca Raton,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
09.2023 - Current
- Increased sales revenue by consistently upselling products and services during routine customer visits.
- Effectively managed high call volumes during peak hours, prioritizing urgent requests and maintaining a professional demeanor throughout interactions.
- Managed inventory levels to ensure timely restocking of products and minimize shortages.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
Armed Security Officer/Shift Supervisor
High Risk Enforcement LLC
09.2023 - 03.2024
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Senior Cable Installer and Repairer
Comcast Cable Company
11.2016 - 09.2023
- Improved customer satisfaction by efficiently installing and repairing cable systems in residential and commercial properties.
- Exceeded company benchmarks for the number of completed installations per week while maintaining a strong focus on quality workmanship.
- Utilized advanced troubleshooting techniques to quickly identify root causes of cable system issues, minimizing the need for repeat service visits.
- Provided excellent customer service, addressing concerns, answering questions, and ensuring optimal system functionality before leaving job sites.
- Coordinated schedules effectively to minimize travel time between jobsites, maximizing daily productivity levels.
Front Desk Supervisor
Wyndham Vacation Ownership
07.2013 - 11.2016
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2013
Skills
- Strong customer service
- Effective Time Management
- Goal-oriented mindset
- Scheduling flexibility
- Policies and procedures implementation
- Sales proficiency
- Client Relations
- Team Support
- Service Management
- Customer Service
- Revenue Generation
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform And Facility Services
09.2023 - Current
Armed Security Officer/Shift Supervisor
High Risk Enforcement LLC
09.2023 - 03.2024
Senior Cable Installer and Repairer
Comcast Cable Company
11.2016 - 09.2023
Front Desk Supervisor
Wyndham Vacation Ownership
07.2013 - 11.2016
High School Diploma -
Piper High School