Summary
Overview
Work History
Education
Skills
RELEVANT COURSE WORK
Timeline
Generic

Jacob Schopmann

Knoxville,TN

Summary

Experienced Senior Freight and Carrier Support Coordinator at Pilot Flying J with a strong background in logistics, IT support, sales, customer service, and management. Graduated from the Haslam College of Business at the University of Tennessee - Knoxville. Demonstrated expertise in leadership, effective communication, attention to detail, critical thinking, problem-solving, time management, planning and coordinating, and goal setting.

Overview

8
8
years of professional experience

Work History

Senior Coordinator, Freight and Carrier Support

Pilot Company
11.2021 - Current
  • Ensure PFJ driver and carrier partners are completing delivery confirmation entries in the system both timely and accurately.
  • Help drive entry compliance by maintaining and exceeding weekly/monthly goals.
  • Provide application support/application troubleshooting for internal teams, PFJ drivers, and PFJ carrier partners.
  • Proposed application improvements through collaborative brainstorming sessions.
  • Conducted thorough testing of freight and carrier support applications to identify and resolve issues prior to releasing the final product to PFJ drivers and carrier partners.
  • Exemplified behaviors that aligned with the company's core values and mission.
  • Provide guests, customers, and team members top-tier support.
  • Peer leader on Freight and Carrier Support team; fostering a collaborative, inclusive, and efficient team environment.
  • Utilized multiple internal systems, including Microsoft Office applications, to enhance operational efficiency.

Freight Solutions Specialist

TLD Logistics
09.2020 - 10.2021
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Recommended new products and services to customers.
  • Executed targeted hot and cold calls to identify potential freight solutions clients.
  • Acted as the intermediary between clients and logistics providers to ensure seamless freight solutions.

Lead Mover

Bellhops
05.2017 - 08.2020
  • Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
  • Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
  • Displayed strong attention to detail when handling fragile items, ensuring they arrived at their destination undamaged.
  • Supervised team members to ensure efficient and safe moving operations.
  • Coordinated coworker activities to optimize productivity and workflow.

Education

Bachelor of Science - Business Administration

The University of Tennessee, Knoxville, Haslam College of Business
Knoxville, Tennessee
05.2020

Skills

  • Microsoft Office efficient
  • Customer relations
  • Budget management
  • Quality-focused
  • Planning and coordinating
  • Adaptable learner
  • Critical thinker
  • Team player
  • Creative problem-solving
  • Attention to detail
  • Managing a book of business
  • Time management
  • Establishing goals
  • Communication
  • Peer leader
  • Application tester

RELEVANT COURSE WORK

  • Marketing/Supply Chain Management
  • The University of Tennessee
  • Courses: Marketing Analytics, Supply Chain Analytics, Brand Management, Strategic Digital Marketing, Marketing Strategy, Consumer Behavior, Supply Chain Management, Lean Operations, Global Strategic Management

Timeline

Senior Coordinator, Freight and Carrier Support

Pilot Company
11.2021 - Current

Freight Solutions Specialist

TLD Logistics
09.2020 - 10.2021

Lead Mover

Bellhops
05.2017 - 08.2020

Bachelor of Science - Business Administration

The University of Tennessee, Knoxville, Haslam College of Business

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Jacob Schopmann