JACOB SPENCER
Summary
Skilled Biological Scientist focused on biotechnology. Exceptional research skills with demonstrated success in study design and execution. Well-organized and enthusiastic with good communication and problem-solving skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Ralphie's Fun Center LLC
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on customer service, money handling and organizing strategies.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
EMT
Nelson County Emergency Medical Services
07.2020 - 12.2021
- Conducted patient intake and triage procedures.
- Educated public on emergency medical services.
- Immobilized patient for placement on stretcher and ambulance transport.
- Dispensed medications and monitored patient reactions.
EMT
Securitas - Bowling Green, KY
08.2018 - 07.2020
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Assistant Manager
JC Penney Co Inc
09.2017 - 09.2018
- Monitored employee performance and developed improvement plans
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences Trained team members in successful strategies to meet expectations
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Assistant Manager
Ralphie's Fun Center LLC
04.2015 - 09.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Biology
Western Kentucky University
Bowling Green, KY05.2024
Skills
- Research Management
- Critical Thinking
- Electron Microscopy
- Complex Problem-Solving
- Self-Driven and Motivated
- Bioinformatics
Timeline
Assistant Manager
Ralphie's Fun Center LLC
01.2022 - Current
EMT
Nelson County Emergency Medical Services
07.2020 - 12.2021
EMT
Securitas - Bowling Green, KY
08.2018 - 07.2020
Assistant Manager
JC Penney Co Inc
09.2017 - 09.2018
Assistant Manager
Ralphie's Fun Center LLC
04.2015 - 09.2017
Bachelor of Science - Biology
Western Kentucky University
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