Novalee Seetomona
Customer Service Representative
Anchorage,AK
Summary
Motivated and tech-savvy aspiring IT professional eager to launch a career in help desk support and cybersecurity. With three years of front desk experience at a dog shelter, I have developed strong administrative skills, customer service abilities, and proficiency in Microsoft Outlook and Teams. Adept at problem-solving, multitasking, and learning new technologies quickly, I am seeking an IT internship where I can apply my organizational skills while gaining hands-on experience in troubleshooting, cybersecurity principles, and IT support operations. Passionate about technology and committed to continuous learning, I am excited to contribute to a dynamic team and develop the skills necessary for a successful IT career.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Denali Universal Services
Anchorage, Alaska
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Denali Universal Services
Anchorage, Alaska
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
RAISE Intern
Southcentral Foundation RAISE Program
Anchorage, Alaska
06.2018 - 05.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Bettye Davis East Anchorage High School
Anchorage, AK 08.2018 - 05.2021
Skills
Customer service
Active listening
Problem-solving
Time management
Adaptability and flexibility
Information security
Task prioritization
Timeline
Customer Service Representative
Denali Universal Services
07.2023 - Current
Customer Service Representative
Denali Universal Services
01.2022 - 08.2022
High School Diploma -
Bettye Davis East Anchorage High School
08.2018 - 05.2021
RAISE Intern
Southcentral Foundation RAISE Program
06.2018 - 05.2021
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