Jacoby Davis
San Antonio
Summary
Accomplished Insurance Professional with over 23 years of experience in Property and Casualty Adjusting. Holds multiple active licenses across 24 states, including Texas General Lines P & C Agent License. Proficient in navigating complex claims processes and regulatory frameworks, ensuring compliance and optimal client service.
Overview
11
11
years of professional experience
Work History
Remote Inside Desk Examiner
K2 Claims Services, LLC
04.2025 - 07.2025
- Ensured timely claims settlements by verifying validity and policy coverage.
- Managed 80-100 property claims monthly while assisting the Catastrophe team.
- Resolved complex files by clarifying denials and coverage issues to clients.
- Negotiated settlement estimates effectively with contractors and insured parties.
- Communicated settlement details to insureds, addressing their inquiries promptly.
Inside Claim Examiner
IAS Claims Services/Davies North America
01.2016 - 04.2025
- Ensured timely claim settlements by verifying policy coverage and damages.
- Managed 80-100 property claims monthly, supporting Catastrophe team efforts.
- Resolved complex files, explaining denials and coverage issues to stakeholders.
- Negotiated estimates effectively with contractors and insured parties.
- Communicated settlement details and addressed insured inquiries regarding claims.
Agent Support Unit Representative
Collabera Staffing - Temp for Nationwide Insurance
11.2015 - 01.2016
- Ensured policy documents accuracy by verifying completion from named insureds.
- Resent policy documents via e-mail and mail upon request or need.
- Clarified Auto & Property forms and coverages to named insureds effectively.
- Communicated billing details, including payment amount and due date, to insureds.
- Processed payments for Auto & Property policies from named insureds promptly.
- Tracked outstanding items and followed up until resolution was achieved.
Water Mitigation Specialist
Claims Link Staffing - Temp With Liberty Mutual
03.2015 - 07.2015
- Ensured compliance with Liberty Mutual procedures during mitigation job intake calls.
- Documented follow-up information regarding additional drying days and material removal.
- Educated policy holders on the drying and mitigation processes as needed.
- Updated adjusters on water loss cases with coverage or mold concerns.
- Supported Water Mitigation Adjusters with file management and information requests.
Homeowners Property Adjuster
Horace Mann
06.2014 - 10.2014
- Ensured timely claim settlements by verifying coverage and damages effectively.
- Managed 80-100 property claims monthly, supporting the Catastrophe response team.
- Resolved complex files by clarifying denials and coverage issues for stakeholders.
- Negotiated estimates efficiently with contractors and insured parties to reach agreements.
- Explained settlement details to insureds, addressing inquiries regarding their claims.
First Notice of Loss
Q-Temps - Temp for Horace Mann
05.2014 - 06.2014
- Verify, create and assign new claims. Explain policy coverage, policy limits, determine extent damages for proper triage.
- Assist handling adjusters by issuing payments, sending letters and explaining claim process.
- Try and settle smaller claims that would be considered fast-track.
Education
Master of Business in Administration - Business Administration
Webster University
San Antonio, TX01-2001
BBA - Insurance And Risk Management/Corporate Finance
St. Mary’s University
San Antonio, TXSkills
- Policy analysis expertise
- Effective verbal communication
- Research and analysis proficiency
- Effective team collaboration
- Service excellence
- Analytical problem-solving
- Effective time management
- Meticulous attention to detail
- Proficient in managing multiple tasks
- Effective organizational skills
- Engaged listening skills
- Adaptability to change
- Effective relationship management
Timeline
Remote Inside Desk Examiner
K2 Claims Services, LLC
04.2025 - 07.2025
Inside Claim Examiner
IAS Claims Services/Davies North America
01.2016 - 04.2025
Agent Support Unit Representative
Collabera Staffing - Temp for Nationwide Insurance
11.2015 - 01.2016
Water Mitigation Specialist
Claims Link Staffing - Temp With Liberty Mutual
03.2015 - 07.2015
Homeowners Property Adjuster
Horace Mann
06.2014 - 10.2014
First Notice of Loss
Q-Temps - Temp for Horace Mann
05.2014 - 06.2014
Master of Business in Administration - Business Administration
Webster University
BBA - Insurance And Risk Management/Corporate Finance
St. Mary’s University
High Five Award
Award for excellent customer service and claim handling.