Tiffany Billings
Grand Rapids
Summary
Dynamic insurance leader with over 7 years of expertise in auto and property claims, team supervision, and customer relations. Proven track record of guiding high-performing teams to achieve continuous improvement and deliver exceptional service aligned with organizational objectives. Proficient in performance management, cross-functional collaboration, and leveraging data-driven insights for strategic decision-making. Dedicated to mentoring emerging talent and fostering a culture of accountability and professional growth.
Overview
9
9
years of professional experience
Work History
Field Claims Supervisor – National Inside Property
Farmers Insurance
05.2025 - Current
- Lead claims team to enhance operational efficiency and improve customer satisfaction through streamlined processes.
- Analyze claims data to identify trends, driving strategic improvements in workflow and resource allocation.
- Collaborate with cross-functional teams to resolve complex claims issues, enhancing communication and service delivery.
- Mentor junior staff, providing guidance on best practices and facilitating professional growth within the department.
- Evaluate performance metrics and provide actionable feedback, contributing to overall team productivity and effectiveness.
- Assist in the recruitment and selection of new claims adjusters, ensuring they possess the necessary skills and expertise to excel in their roles.
- Monitor performance metrics regularly, identifying areas for improvement and implement corrective measures accordingly.
- Foster a positive work environment that promotes collaboration, teamwork, and open communication among staff members.
- Enhance team productivity by providing ongoing training and mentorship to claims adjusters.
- Maintaine up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Field Claims Supervisor – Property Damage Liability
Farmers-Toggle Insurance
09.2021 - 05.2025
- Supervised claims team, ensuring compliance with company policies and industry regulations.
- Implemented process improvements, enhancing claim resolution efficiency and customer satisfaction.
- Trained new staff on claims processing systems and best practices to optimize workflow.
- Reviewed complex claims, providing guidance to team members for accurate assessments.
- Analyzed claim data trends to identify areas for operational enhancements and strategic initiatives.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
Claims Customer Relations Senior Consultant
Farmers Insurance
10.2019 - 09.2021
- Analyzed root causes of complaints and presented insights to senior leadership
- Collaborated with Compliance and Regulatory Affairs to ensure adherence to standards
- Reviewed claims handling and coached frontline staff
- Collaborated with stakeholders to design customized insurance programs that aligned with client objectives and regulatory requirements.
- Facilitated training sessions on industry regulations, enhancing team knowledge and compliance across consulting operations.
Branch Claims Supervisor – National Auto Subrogation Group
Farmers Insurance
10.2018 - 10.2019
- Oversaw claims processing and resolution, ensuring compliance with organizational guidelines.
- Developed training materials and conducted workshops to improve staff knowledge on claims policies and procedures.
- Led initiatives aimed at improving accuracy in claims assessments, resulting in enhanced operational performance.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Built talented teams of Auto Subrogation claims administrators dedicated to timely and compliant resolutions.
Automobile Claims Adjuster – Fire, Theft, and Vandalism
Farmers Insurance
08.2016 - 10.2018
- Investigated complex claims and determined coverage and damages
- Uncovered fraudulent claims and prevented overpayments
- Developed expertise in policy interpretation and claims processing
Education
Master of Music - Music Performance
University of Nebraska-Lincoln
05.2009
Bachelor of Music - Music Performance
Central Michigan University
05.2007
Skills
- Proficient in Microsoft Office Suite
- Skilled in guiding team growth
- Expert in performance metrics analysis
- Experienced in facilitating communication for cross-functional projects
- Claims management proficiency
- Policy analysis expertise
- Claims assessment proficiency
- Team empowerment
- Assessing performance outcomes
Timeline
Field Claims Supervisor – National Inside Property
Farmers Insurance
05.2025 - Current
Field Claims Supervisor – Property Damage Liability
Farmers-Toggle Insurance
09.2021 - 05.2025
Claims Customer Relations Senior Consultant
Farmers Insurance
10.2019 - 09.2021
Branch Claims Supervisor – National Auto Subrogation Group
Farmers Insurance
10.2018 - 10.2019
Automobile Claims Adjuster – Fire, Theft, and Vandalism
Farmers Insurance
08.2016 - 10.2018
Bachelor of Music - Music Performance
Central Michigan University
Master of Music - Music Performance
University of Nebraska-Lincoln
Similar Profiles
Stacie SmithStacie Smith
Senior Technical Director: Resolution, Technical Support and Defects at Farmers InsuranceSenior Technical Director: Resolution, Technical Support and Defects at Farmers Insurance
Greg FerrisGreg Ferris
Guaranteed Repair Program Consultant at Farmers InsuranceGuaranteed Repair Program Consultant at Farmers Insurance
Ryan McConnellRyan McConnell
Service Supervisor at Farmers InsuranceService Supervisor at Farmers Insurance
Blake KurdysBlake Kurdys
Technical Service Representative at Peckham, IncTechnical Service Representative at Peckham, Inc
Ciara RidgewayCiara Ridgeway
Design/Sales Associate at West Michigan Kitchen StudioDesign/Sales Associate at West Michigan Kitchen Studio