Tammy Dunn
Brush Prairie,WA
Summary
Office Manager with 20+ years of experience supporting up to 190 staff members. Leader in communication with drivers, students, and customers. Proven ability to manage multiple projects and schedules effectively. Background as a Field Supervisor includes overseeing operations, ensuring safety compliance, and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Field Supervisor
FIRST STUDENT
Battle Ground, WA
06.2021 - Current
- Support drivers to safely transport to and from home and school
- Maintain requirement compliance documentation for CDL drivers
- Assess bus stops for safe loading and unloading
- Request needed vegetation removal to appropriate local, county, and state agencies
- Obtain school bus video per request, download and send to specific school administrators
- Coach drivers on safe driving based on idling, speeding, hard braking, and rapid acceleration
- Assist drivers in writing referrals, incident, and injury reports
- Train drivers using PBIS for school buses
- Investigate school bus accidents and report required information
Bus Driver
CASCADE STUDENT TRANSPORTATION
Battle Ground, WA
08.2018 - 06.2021
- Safely transported students to and from school
- Performed pre and post-trip vehicle inspections, ensuring their school bus was clean and well-maintained.
- Built rapport with both students and parents
- Resolved emergency and non-emergency situations that occur on the way to and from school
Customer Success Representative
INDUSTRIAL TRAINING INTERNATIONAL
Woodland, WA
11.2016 - 06.2018
- Advised customers of courses offered by ITI that fit their individual and/or company needs
- Enrolled students in courses and processed payments when applicable
- Provided resources for customers that needed courses outside its purview
- Created proposals for client site training
- Partnered with Training Center Director to market specific courses to fill the training calendar
Staffing Specialist
COMMAND CENTER
Vancouver, WA
03.2015 - 08.2016
- Filled and serviced client orders: maximized use of Command Center's internal systems to ensure optimum, cost effective, timely, and high-quality results.
- Conducted interviews, reference checks, and background-checked potential candidates as well as administration of skill assessments and drug screening
- Supported branch staff in daily operations including opening/closing, daily dispatch, payroll, and reporting (daily/weekly)
Director
COUNTRY CAMPUS LEARNING CENTER
Battle Ground, WA
07.2014 - 01.2015
- Managed all aspects of the company: maintaining licensing requirements, budgeting, billing, accounts
- Acquired ProCare software childcare management program to perform billing, accounts payable and receivables, and payroll
- Managed USDA food program through Child and Adult Food Program - ensured meal planning met criteria and accurate accounting of meals served
- Marketed learning center utilizing online tools, local advertising, and printed material disbursement
- Participated in Early Achievers Quality Rating and Improvement System
Child Passenger Safety Health Educator
RANDALL CHILDREN'S HOSPITAL
Portland, OR
10.2013 - 09.2014
- Provided hands-on assistance with proper car seat use and installation - in the hospital and through community events
- Ensured child safety seats were free of recall and proper size according to child size and weight
- Set up individual appointments for caregivers
- Prepared classroom materials, confirmed students, and sent reminders for CPS training
Early Childhood Supervisor
SUMMIT VIEW CHURCH
Vancouver, WA
09.2013 - 06.2014
- Prepared weekly curriculum for toddlers through kindergarten
- Recruited up to 100 volunteers each month to serve in classrooms from infants to kindergarten
- Supervised a secure check-in for children using a church management system
- Collaborated with early childhood and elementary supervisors in planning family events and in recruiting and training middle school and high school volunteers
Education
Master of Education - Curriculum & Instruction, Early Childhood Education
CONCORDIA UNIVERSITY
Portland, OR11.2014
Bachelor of Science - Business Administration
CONCORDIA UNIVERSITY
Portland, OR08.2007
Associate of Applied Science - Early Childhood Education
CLARK COLLEGE
Vancouver, WA06.1999
Skills
- Proficient in Microsoft Office Suite
- Typing proficiency: 50 WPM
- Certified Washington School Bus Trainer
- Certified child passenger safety technician
- Expertise in safety and compliance
- Exceptional customer service skills
- Skilled troubleshooter
- Driver coaching methods
- Incident reporting experience
- Training program development
- Risk assessment knowledge
- Problem-solving skills
- Strong communication abilities
- Detail-oriented approach
- Conflict resolution techniques
Timeline
Field Supervisor
FIRST STUDENT
06.2021 - Current
Bus Driver
CASCADE STUDENT TRANSPORTATION
08.2018 - 06.2021
Customer Success Representative
INDUSTRIAL TRAINING INTERNATIONAL
11.2016 - 06.2018
Staffing Specialist
COMMAND CENTER
03.2015 - 08.2016
Director
COUNTRY CAMPUS LEARNING CENTER
07.2014 - 01.2015
Child Passenger Safety Health Educator
RANDALL CHILDREN'S HOSPITAL
10.2013 - 09.2014
Early Childhood Supervisor
SUMMIT VIEW CHURCH
09.2013 - 06.2014
Master of Education - Curriculum & Instruction, Early Childhood Education
CONCORDIA UNIVERSITY
Bachelor of Science - Business Administration
CONCORDIA UNIVERSITY
Associate of Applied Science - Early Childhood Education
CLARK COLLEGE