Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Estella Santos Valadez

Elgin,IL

Summary

Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inside Property Claims Adjuster

Allstate Insurance
09.2024 - Current
  • Analyzed and interpreted policy details to establish coverage eligibility.
  • Collaborate with vendors, third-party carriers, and claimants to resolve claims.
  • Utilize Xactimate for accurate estimates.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.

Lockbox Data Entry Specialist

Chase Bank
04.2024 - 09.2024
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Broker Assistant and Billing Clerk

Eurasian Pacifica Inc
07.2023 - 09.2024
  • Coordinated shipment tendering processes to carriers.
  • Managed carrier scheduling activities.
  • Monitored pickups and deliveries schedules.
  • Ensured timely customer billing based on BOL and POD.

Accounts Payable / Tow Yard Dispatching

Hillside Service
02.2018 - 04.2024
  • Dispatch drivers to emergency police incidents for traffic accidents.
  • Managed all tow records using Towbook.
  • Managed customer invoicing through Quickbooks, Tradeshift and Coupa.
  • Facilitated car releases from impound.
  • Utilized CVR for junk title transactions.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.

Order Packer

Visage Screen Print
11.2017 - 02.2018
  • Prepared all necessary shipping documentation.
  • Prepared Custom Ink shirts for shipment.
  • Calculated quantity of blank shirts for screen printing.

Dealer Trades & Wholesale Clerk

Napleton's Arlington Heights CDJR
06.2016 - 11.2017
  • Integrated incoming FCA Chrysler vehicles into dealership inventory system.
  • Processed outgoing vehicles for dealer exchanges.
  • Processed payments accurately in service and sales.
  • Recorded details of new warranty sales deals.
  • Utilized Dealer Connect to input rebates on new vehicle sales.
  • CDK Global Experience

Administrative Assistant

Portillos
05.2014 - 12.2016
  • Ensured all cash drawers were properly balanced.
  • Supervised cashiers to ensure accuracy and efficiency.
  • Entered all paperwork into the computer system.
  • Facilitated prompt and precise order-taking in drive-thru.
  • Processed payments and provided change accurately.
  • Distributed customer orders.

Education

High School Diploma -

Rolling Meadows High School
Rolling Meadows, IL
06-2014

Skills

  • Microsoft Office
  • Microsoft Excel
  • ADP/CDK Global
  • QuickBooks
  • Multi-line Phone Systems
  • Accounts Receivable
  • Clerical experience
  • Cash handling
  • Cash register
  • Google Docs
  • Windows
  • Dealership experience
  • Accounts payable
  • Customer service
  • Administrative Experience
  • Typing
  • Data entry
  • Accounting software
  • Organizational skills
  • Microsoft Word
  • Communication skills
  • Time management
  • Proofreading
  • Filing
  • Claims processing
  • Claims investigation
  • Excellent people skills
  • Damage assessment
  • Excellent time management skills
  • Insurance policy knowledge
  • Microsoft Office Suite

Certification

  • QuickBooks, Present
  • Certified Notary Public, 10/01/23 - 10/01/27
  • Driver's License
  • Licensed Insurance Adjustor All-LInes, 09/01/24 - 07/01/27


Languages

Spanish
Native or Bilingual

Timeline

Inside Property Claims Adjuster

Allstate Insurance
09.2024 - Current

Lockbox Data Entry Specialist

Chase Bank
04.2024 - 09.2024

Broker Assistant and Billing Clerk

Eurasian Pacifica Inc
07.2023 - 09.2024

Accounts Payable / Tow Yard Dispatching

Hillside Service
02.2018 - 04.2024

Order Packer

Visage Screen Print
11.2017 - 02.2018

Dealer Trades & Wholesale Clerk

Napleton's Arlington Heights CDJR
06.2016 - 11.2017

Administrative Assistant

Portillos
05.2014 - 12.2016

High School Diploma -

Rolling Meadows High School

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Estella Santos Valadez