Jacoby Musgrove
San Antonio
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at HEB Grocery Store and the United States Air Force. Proven ability to enhance customer satisfaction through relationship building and effective problem-solving. Skilled in cash handling and time management, delivering exceptional results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
HEB Texas Backyard Associate
HEB Grocery Store
06.2023 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Respiratory Therapist
United States Air Force, USAF
06.2018 - 03.2022
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Assessed, diagnosed, and treated breathing issues.
Education
Bachelor of Arts - Neuropsychology
Texas State University
San Marcos, TX05-2027
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Decision-making
- Relationship building
- Courteous and professional
Timeline
HEB Texas Backyard Associate
HEB Grocery Store
06.2023 - 05.2024
Respiratory Therapist
United States Air Force, USAF
06.2018 - 03.2022
Bachelor of Arts - Neuropsychology
Texas State University
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