Jose Oliva De Luna
San Antonio,TX
Summary
Customer service professional with proven experience at H-E-B, adept at resolving technical issues and enhancing customer satisfaction. Demonstrated ability to collaborate effectively and communicate clearly in both English and Spanish. Consistently recognized for improving service delivery and fostering positive customer relationships.
Overview
21
21
years of professional experience
Work History
Texas Backyard
HEB
San Antonio, Texas
10.2025 - Current
Cashier / Customer Service
H-E-B
San Antonio, USA
01.2023 - Current
- Operated POS systems and resolved checkout technology issues efficiently.
- Handled cash and credit transactions with precision and care.
- Processed customer transactions using point-of-sale systems to ensure accuracy.
- Maintained strong guest satisfaction through clear communication and service.
- Enforced store policies on returns, exchanges, and coupons effectively.
- Managed cash register operations, processing payments by various methods accurately.
IT Support Specialist
Freelance IT Support Specialist
San Antonio, USA
01.2005 - Current
- Troubleshooted software, device, and network issues for family, friends, and community members
- Installed and configured Windows OS, antivirus software, productivity apps, and device drivers
- Set up routers, printers, monitors, smartphones, game consoles, and smart devices
- Performed backups, file recovery, and data security best practices
- Trained non-technical users on applications, online tools, and account setups
- Resolved password issues, app crashes, and connectivity problems
Barista / Trainer / Customer-Facing Roles
Various Cafés
San Antonio, USA
01.2017 - 01.2024
- Delivered consistent high-speed service while training new staff on POS, devices, and store protocols
- Developed team collaboration, multitasking, and leadership in fast-paced environments
Remote Member Support Specialist
RBFCU
San Antonio, USA
11.2021 - 05.2022
- Assisted members remotely with mobile banking, password resets, and login issues
- Delivered patient, secure, and efficient tech support via phone and digital platforms
- Escalated complex issues and ensured accurate case documentation
Education
Google IT Support Professional Certificate - Networking, Systems Admin, OS, Security, Troubleshooting
Coursera
Online01-2027
Occupational Skills Award - Web Design
Northwest Vista College
San Antonio, TX01.2023
Bachelor of Arts - Psychology
University of Texas At San Antonio
San Antonio, TX12-2016
Associate of Arts - General Studies
Northwest Vista College
San Antonio, TX12-2012
Skills
- Customer service
- Team collaboration
- Decision-making
- Friendly, positive attitude
- Customer serviceWindows 10/11
- Basic macOS
- Microsoft 365
- Google Workspace
- Wi-Fi/router configuration
- IP/DNS troubleshooting
- Basic VPN setup
- Visual Studio Code
- Adobe Suite
- Microsoft Office
- Antivirus software
- Typing 70 WPM
- Issue documentation
- FLUENT IN SPANISH
Languages
Spanish
Native/ Bilingual
Timeline
Texas Backyard
HEB
10.2025 - Current
Cashier / Customer Service
H-E-B
01.2023 - Current
Remote Member Support Specialist
RBFCU
11.2021 - 05.2022
Barista / Trainer / Customer-Facing Roles
Various Cafés
01.2017 - 01.2024
IT Support Specialist
Freelance IT Support Specialist
01.2005 - Current
Google IT Support Professional Certificate - Networking, Systems Admin, OS, Security, Troubleshooting
Coursera
Occupational Skills Award - Web Design
Northwest Vista College
Bachelor of Arts - Psychology
University of Texas At San Antonio
Associate of Arts - General Studies
Northwest Vista College