Scarlett Krichbaum
Norwalk
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
10
10
years of professional experience
Work History
Backyard Birdfeeding Specialist
Wild Birds Unlimited
Sandusky
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills
- Ensured that customers were always walking into a clean, tidy store
- Worked together with coworkers to unload pallets and other deliveries in a timely manner
- Assisting customer with any heavy items they might need carried to their vehicles
Tolls and Traffic Location Supervisor
Cedar Point Amusement Park
Sandusky
04.2024 - 10.2024
- Ensured associates and locations are ready for guests before the parking lot is open
- Performed regular maintenance checks on the equipment used
- Opened toll booths promptly every single day
- Regularly monitored the tolls and traffic operation, fixing any hiccup along the way
- Checked that associates have everything they need and are confident in whatever area they might be in that day
- Created daily reports detailing events of the day, staffing schedules, and suggestions on what could make the operation run smoother
- Trained new employees on job duties, company procedures, and customer service techniques
- Cultivated relationships with both associates and supervisors, making sure we all cooperated well and could depend on one another
Admissions Associate
Cedar Point Amusement Park
Sandusky
06.2020 - 10.2023
- Handled cash and card payments properly and accordingly
- Maintained a neat appearance of the surrounding equipment, walkways, railing, and windows
- Greeted guests and provided answers and directions to those unfamiliar with the area
- Provided excellent customer service to resolve guest complaints promptly
- Made sure guests entered the park as efficiently as possible while still receiving great service
- Arrived on time and kept up a presentable appearance
- Adhered to all company policies to maintain the expected atmosphere
Employee
Pizza Post Family Restaurant
Norwalk
06.2015 - 06.2020
- Completed necessary tasks under a fast-paced work environment
- Followed all safety procedures while working with different tools/equipment in the kitchen
- Maintained attention to detail to ensure everything was properly made for customers
- Made sure every required task was properly done before the end of shift
- Cooperated with others to ensure that all orders were completed correctly and efficiently
Education
Bachelor of Science - Liberal Studies
Bowling Green State University
Bowling Green, OHNorthern Michigan University
Marquette, MISkills
- Customer Service
- Project Management
- Data Entry
- Report Creation
- Conflict Resolution
- Effective Communication
- Employee Training
- Team Collaboration
- Customer service
- Problem solving
References
- Martha Fisher, Owner of Sandusky Wild Birds Unlimited, 419-366-3046
- Patti Jackson, Owner of Pizza Post, 419-706-0058
- Kelley Gregory, Area Supervisor for Traffic & Tolls team for Cedar Point, 440-452-6542
- Debi Helton, First United Methodist Church Secretary, 419-706-3534
Awards Activities
- Voted Supervisor of the week for the Cedar Point Guest Experience Department
- Volunteered at AOS in Norwalk, OH
- Plays Bass for the Norwalk FUMC Praise Band
- Volunteers at Norwalk FUMC Community Dinner
Timeline
Backyard Birdfeeding Specialist
Wild Birds Unlimited
04.2024 - Current
Tolls and Traffic Location Supervisor
Cedar Point Amusement Park
04.2024 - 10.2024
Admissions Associate
Cedar Point Amusement Park
06.2020 - 10.2023
Employee
Pizza Post Family Restaurant
06.2015 - 06.2020
Bachelor of Science - Liberal Studies
Bowling Green State University
Northern Michigan University