JaCoby Walker
West Jordan,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Amazon Pharmacy CCR
Amazon
09.2020 - 10.2025
- Focused on accurately filling, verifying, and packing prescriptions sorted by date/time for home delivery, ensuring compliance with regulations, and assisting customers with medication needs in a fast-paced, detail-oriented fulfillment environment.
- Handle inbound and outbound calls from customers and healthcare providers.
- Provide guidance, feedback, and resolve escalated customer issues.
- Maintain deep knowledge of Amazon policies, procedures, and products.
Customer Service Specialist
C3 Customer Contact Channels
09.2017 - 09.2020
- Responded to inquiries about health plans, coverage, claims, and billing.
- Troubleshoot account problems, resolve complaints, and assist with enrollment or policy changes.
- Simplify complex benefit information and guide members through their decisions.
Customer Service Representative
Alorica
08.2013 - 03.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Maverik
12.2009 - 05.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Kearns High School
Kearns UtahSkills
- Decision-making
- Analytical and critical thinking
- Teamwork and collaboration
- Friendly, positive attitude
- Conflict resolution
- Recordkeeping
- Organization and time management
- Problem-solving
- Task prioritization
- De-escalation techniques
- Computer proficiency
- Call center experience
Timeline
Amazon Pharmacy CCR
Amazon
09.2020 - 10.2025
Customer Service Specialist
C3 Customer Contact Channels
09.2017 - 09.2020
Customer Service Representative
Alorica
08.2013 - 03.2015
Cashier
Maverik
12.2009 - 05.2012
High School Diploma -
Kearns High School