Jacolbi Ballard
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Hyundai Glovis
Montgomery
03.2021 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Set specific goals for projects to measure progress and evaluate end results.
- Performed administrative duties such as filing paperwork and preparing documents.
- Analyzed data from service reports to identify areas for improvement in product performance or customer satisfaction levels.
- Kept records of parts and equipment used in projects to update inventory.
- Created and maintained a database of service requests, repairs, and customer information.
- Reviewed invoices and purchase orders related to repairs and maintenance services.
- Tracked warranty information for products serviced by the company.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Monitored the progress of repair orders and provided status updates to customers.
- Educated customers on proper use of repaired items after completion of work.
- Used computer maintenance program to produce repair orders and charge out parts.
- Delegated work to staff, setting priorities and goals.
- Managed accounts receivable related to repairs performed by the company's staff.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Ensured compliance with safety regulations during all repair operations.
- Investigated claims involving defective parts or unsatisfactory service results.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Produced cost estimates for repair jobs.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Collaborated with other departments such as production, engineering, and accounting to ensure smooth operation of the quoting process.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
- Reconciled codes against services rendered.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Processed invoice payments and recorded information in account database.
Lamination Technician [Production/Assembly]
Hyundai Power Transformers USA
Montgomery
02.2019 - 03.2021
- Conducted quality control tests regularly throughout shift to ensure that end-products meet customer requirements.
- Set and checked dies and cut-out patterns for conformity with requested specifications, blueprints, and dimensions.
- Added catalysts to resin and applied mixture to pre-cut fiberglass material.
- Responded promptly to requests from supervisors or other staff members related to laminating operations.
- Inspected materials for defects prior to laminating processes.
- Inspected finished product by checking appearance, measurements and looking for defects such as dead spots or bubbles.
- Kept work areas clean at all times by disposing of waste materials appropriately.
- Assisted in troubleshooting problems with machinery or materials used in the lamination process.
- Ensured compliance with OSHA regulations regarding workplace safety standards.
- Collaborated with other technicians to ensure all safety procedures were followed at all times while operating machinery.
- Followed daily maintenance lists to keep work areas productive and operational.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Participated in emergency drills designed to prepare staff for potential disasters or emergencies.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Maintained track record of zero safety incidents many years.
- Identified key processes within company that could be improved by implementing safety procedures.
- Performed regular risk assessments to evaluate the need for additional safety measures or procedures.
- Monitored employee activities to ensure adherence to established safety protocols.
- Managed environmental health and safety programs.
- Assessed workplace conditions for potential hazards, such as chemical exposure and poor ergonomics.
- Advised management on best practices for maintaining a safe working environment.
- Educated workers on the importance of wearing appropriate Personal Protective Equipment.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Reviewed records and staff position requirements to schedule employees for appropriate OSHA training.
- Ensured proper use of personal protective equipment.
- Investigated accidents and incidents, identified root causes, and recommended corrective actions.
- Supervised safe handling, storage and disposal of hazardous materials.
- Investigated accidents in the workplace and reported findings to management.
Education
Ged
Trenholm State Technical College
Montgomery, Alabama06-2007
Skills
- Content management expertise
- Experience in leadership
- Quantitative skills
- Personnel assessment
- Cost reduction strategies
- Human relations
- Scheduling expertise
- Resource planning and scheduling
- Process documentation
- Risk mitigation
- Operations coordination
- Fleet management
- Planning and coordination
Timeline
Operations Specialist
Hyundai Glovis
03.2021 - Current
Lamination Technician [Production/Assembly]
Hyundai Power Transformers USA
02.2019 - 03.2021
Ged
Trenholm State Technical College