Jacole Adames
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven customer service represenative, with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
16
16
years of professional experience
Work History
Owner
The Weave Cafe
New Philadelphia , PA
2012.02 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Created and monitored promotional approaches to increase sales and profit levels.
Teacher
The Beauty Institute
Phila , PA
2021.08 - 2022.04
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers and course work.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Supervised learning groups of students in classroom stations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Customer Service Associate
Bank Of America
Philadelphia , PA
2015.03 - 2020.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Opened and closed customer accounts
- Credit limit increases
- Resolved customer issues and concerns
Education
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA05.2025
Associate of Applied Science - Cosmetology Educator
Barons Castle Beauty Academy
Philadelphia, PA03.2012
High School Diploma -
Northeast HIGH School
Philadelphia, PA06.1994
Skills
- Social Media Platforms
- POS Inventory System Operation
- Excellent Customer Service Skills
- Conflict Resolution Specialist
Timeline
Teacher
The Beauty Institute
2021.08 - 2022.04
Customer Service Associate
Bank Of America
2015.03 - 2020.04
Owner
The Weave Cafe
2012.02 - Current
Associate of Science - Nursing
Community College of Philadelphia
Associate of Applied Science - Cosmetology Educator
Barons Castle Beauty Academy
High School Diploma -
Northeast HIGH School
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