JaCora Peterson
Pasadena,TX
Summary
Customer service oriented professional with healthcare industry, management, leadership, administrative, and call center experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.
Overview
9
9
years of professional experience
Work History
Assistant Manager / Social Work Coordinator
J Allen Management
Houston, TX
01.2025 - Current
- Answer inbound calls, assist with emergencies, submit time sheets, process payroll, complete onboarding paperwork.
- Submit maintenance requests, complete tours, address and resolve concerns from residents and staff members.
- Make announce and post rental payments, process payments with Real Page, and develop programs.
- Coordinate personalized care plans and social services to enhance resident well-being and add residents to wait lists.
- Create events, posters, announcements, and ensure compliance with standards and maintain accurate documentation.
Reservations Specialist / Customer Service Representative
Norwegian Cruise Line
Houston, TX
09.2022 - 12.2024
- Trained and coached employees and provided additional information for follow-up as needed.
- Managed 30 to 50 daily calls from travel agents, direct guests, and various departments through Salesforce.
- Facilitated itinerary bookings, flights, transportation, hotel reservations, and amenities.
- Processed cruise deposits and final payments efficiently.
Administrative Assistant / Secretary
Alfred Talke
Baytown, TX
12.2021 - 09.2022
- Managed phone calls, handled incoming and outgoing mail, and office inventory.
- Provided administrative support to human resources, marketing, and accounting departments.
- Scheduled appointments, coordinated meetings, and arranged vendor meetings.
- Created and updated Excel spreadsheets, handled inventory procurement, and crafted marketing content.
Dispatcher
Hyosung America
Irving, TX
02.2020 - 12.2021
- Oversaw communication between technicians and vendors through inbound and outbound calls. Coordinated technician dispatch for service tickets and facilitated collaboration on ticket updates. Directed daily email communications for task management. Streamlined organization of monthly preventative maintenance tickets and maintained comprehensive spreadsheets for terminals.
Customer Relations Representative (CVS) – Hybrid
Alorica
Beaumont, TX
01.2017 - 01.2020
- Answered inbound calls to assist customers with ordering medical supplies and take and post payments.
- Handled high-volume calls, documented interactions, and met quality and accuracy standards for customer service.
- Assisted CVS customers with prescription, billing, and insurance issues.
- Provided real-time issue resolution and follow-up care.
- Safeguard patient confidentiality by making sure protected health information is secured.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - undefined
Phillis Wheatly High School
01.2017
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Payment processing
Scheduling
Follow-up skills
Call management
Product knowledge
Appointment scheduling
Paperwork processing
Administrative support
Microsoft Office Suite
Timeline
Assistant Manager / Social Work Coordinator
J Allen Management
01.2025 - Current
Reservations Specialist / Customer Service Representative
Norwegian Cruise Line
09.2022 - 12.2024
Administrative Assistant / Secretary
Alfred Talke
12.2021 - 09.2022
Dispatcher
Hyosung America
02.2020 - 12.2021
Customer Relations Representative (CVS) – Hybrid
Alorica
01.2017 - 01.2020
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Diploma - undefined
Phillis Wheatly High School