Kenia Lara
Brighton,CO
Summary
Dedicated and hardworking, driven to complete various administrative tasks in fast-paced environments. Consistent and bilingual team player committed to building cohesion across diverse groups. Known for being helpful, kind, and maintaining calm and pleasant demeanor under pressure.
Overview
5
5
years of professional experience
Work History
Care Coordinator, Social Work
Denver Health
Brighton, CO
10.2023 - Current
- Provided case management services to ensure the delivery of quality care.
- Collaborated with therapists, social workers, and other healthcare providers to provide the care for patients.
- Provided crisis intervention services when needed.
- Worked with teams to achieve goals.
- Participated in professional development activities such as, extra curricular activities, workshops, trainings.
- Helped create a work-flow for the new team
Patient Access Specialist
Denver Health
Denver, CO
09.2021 - 10.2023
- Applied HIPAA privacy and security regulations while handling patient information including confidentiality
- Worked with 19 School-Based Health Clinics to coordinate students' appointments for medical, dental, and mental health.
- Scheduled and confirmed patient's appointments
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining personal information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Responded to patient concerns and inquiries professionally and efficiently
- Helped patients obtain health care services needed by setting up referrals.
- Developed and maintained master staffing schedule, trained in Epic template building
- Received appointment requests through phone calls, text message, online Google sheets, Email, and helped patients set up an appointment for the most convenient time and place for them.
- participated in overtime at School-Based clinics by registering patients and documenting their COVID vaccine.
- Answered telephones and directed calls to appropriate staff members.
Sales Associate
Sherwin-Williams Paint Store
Commerce City, CO
05.2021 - 12.2022
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
colorado turf
Brighton, CO
06.2021 - 07.2021
- Managed office paperwork, including scanning documents and routing business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Hostess
Vallartas Mexican Restaurant
Craig, CO
09.2020 - 12.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
Server
Chuck Wagon Restaurant
Craig, CO
08.2020 - 12.2020
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Cashier
Michaels Arts and Crafts
Brighton, CO
06.2019 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Bachelor of Science - Business
Metropolitan State University of Denver
Denver, CO2026
High School Diploma -
Eagle Ridge Academy
Brighton, CO05.2019
Skills
- Bilingual/ Fluent Spanish speaker
- Computer skills
- Appointment Scheduling
- Patient Referral
- Experienced in Epic program
- QuickBooks experienced
- Check payment processing
- Customer service
- Listening skills
- Answering phone
- Table Bussing
- People skills
- Point of Sale (POS) system operations
Affiliations
- Attended Colorado Northwestern Community College
- Played college level soccer while attending classes
- Currently member of the youth engagement workgroup at Denver Health
- Recognition of excellence in service commitment to patient experience at Denver Health 2022 & 2023
Timeline
Care Coordinator, Social Work
Denver Health
10.2023 - Current
Patient Access Specialist
Denver Health
09.2021 - 10.2023
Sales Associate
colorado turf
06.2021 - 07.2021
Sales Associate
Sherwin-Williams Paint Store
05.2021 - 12.2022
Hostess
Vallartas Mexican Restaurant
09.2020 - 12.2020
Server
Chuck Wagon Restaurant
08.2020 - 12.2020
Cashier
Michaels Arts and Crafts
06.2019 - 08.2019
Bachelor of Science - Business
Metropolitan State University of Denver
High School Diploma -
Eagle Ridge Academy
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