Laura Solorio
Houston
Summary
- Ability to effectively assist patients with applying for government benefits, including Medicaid, Aged and Disabled, as well as Medicare.
- Proven expertise in communicating with Texas Health and Human Services, Tx Department of Disability & Determination Services, and Social Security Office. While Navigating complex cases and advocating for clients' needs.
- Works collaboratively with case managers, case workers, physicians, and insurance companies to proactively identify and advocate for patient needs while managing a heavy workload to meet goals, deadlines, and timeframes.
Overview
14
14
years of professional experience
Work History
Social Work Care Associate
Nexus VBC
01.2026 - Current
- Assist in care coordination for patients with complex medical and social needs under licensed supervision.
- Conduct Social Determinants of Health (SDOH) assessments and connect patients to community-based resources
- . Provide limited crisis intervention and triage support within scope of internship.
- Support quality gap closure initiatives through patient education and outreach.
- Collaborate with physician practices and community partners to ensure seamless referrals
Patient Support Representative II
HCA Parallon
Remote
06.2017 - Current
- Responsible for conducting eligibility screenings, assessing patient financial requirements, evaluating patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
- Liaison between the patient, hospital, and governmental agencies, and is involved in all case management areas.
- Established efficient communication channels with social workers, case managers, and stakeholders to ensure prompt and accurate processing of patient applications submitted to the state.
- Took part in collaborative efforts with different departments, successfully resolving inquiries from Hospital staff and patients in a timely manner.
Patient Advocate
Conifer Health Solutions- St. Luke’s Hospital
01.2016 - 06.2017
- Provided support to self-pay patients by determining their eligibility for governmental and non-governmental programs, guiding them through the application process.
- Facilitated communication between providers, patients, and family members to provide available resources.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
Referral Specialist
Cardon Outreach
06.2012 - 01.2016
- Screened patients for eligibility for financial assistance programs and assisted uninsured patients in applying for federal and state programs.
- Created reports summarizing referral activity on a weekly basis for management review.
Education
Master of Science - Master of Social Work
Stephen F. Austin State University
Nacogdoches, TX05-2026
Bachelors in Social work
University Of Houston Downtown
05-2025
Skills
- Spanish Speaker - Bilingual
- Social services
- Caseload management
- Medicaid and Medicare knowledge
- Healthcare facility coordination
- Organization and time management
Timeline
Social Work Care Associate
Nexus VBC
01.2026 - Current
Patient Support Representative II
HCA Parallon
06.2017 - Current
Patient Advocate
Conifer Health Solutions- St. Luke’s Hospital
01.2016 - 06.2017
Referral Specialist
Cardon Outreach
06.2012 - 01.2016
Bachelors in Social work
University Of Houston Downtown
Master of Science - Master of Social Work
Stephen F. Austin State University