Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacoriya Jones

Hanover Park,IL

Summary

To obtain a position in which I can enhance the growth of the company. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician/Customer Service Representativ

Scripts Rx
02.2020 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Received payment from customers and processed credit card transactions when necessary.
  • Verified prescriptions and drug labels, documents and packages.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Entered prescription information into computer databases.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Researched denied claims and contacted insurance companies to resolve these issues.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
  • Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Created and maintained detailed database to develop promotional sales.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Account Payable Coordinator

Bargins and Beyond
11.2017 - 12.2019
  • Completed month-end closings with journal entries and reconciling accounts.
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Matched purchase orders with invoices and recorded necessary information.
  • Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.

Security Officer

Titan Company
06.2015 - 10.2018
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security-related activities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.

Cashier

Jewels Osco
07.2014 - 05.2015
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.

Grocery Stocker

Walmart Stores,INC
01.2013 - 05.2014
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
  • Stocked shelves with products based on customer demand and sales trends.
  • Rotated and faced product displays for optimal visual appeal.
  • Assisted customers in locating desired items within the store.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Cleaned up spills promptly using proper safety procedures and equipment provided by the store.

Education

Associate of Arts - Accounting

Rasmussen University
Romeoville, IL
05-2026

High School Diploma -

Proviso West High School
Hillside, IL
05-2012

Skills

  • Prescription Filling
  • Insurance Verification
  • Billing Support
  • Regulatory Compliance
  • Insurance Billing
  • Medication Dispensing
  • Order Verification
  • Interpreting Orders
  • Problem-Solving Skills
  • Processing Payments
  • Resolving Customer Issues
  • Quality Assurance and Control
  • HIPAA
  • Pharmaceutical Calculations
  • Point of Sale Systems Proficiency
  • Prior Authorization Process
  • Medical Appeals Handling
  • Medicare and Medicaid knowledge
  • Physician order verification
  • Insurance procedures
  • Retro-Authorizations
  • Referral Coordination
  • Appointment Scheduling
  • Fraud investigation
  • Confidentiality and HIPAA
  • Team Collaboration
  • Problem-solving skills

Timeline

Pharmacy Technician/Customer Service Representativ

Scripts Rx
02.2020 - Current

Account Payable Coordinator

Bargins and Beyond
11.2017 - 12.2019

Security Officer

Titan Company
06.2015 - 10.2018

Cashier

Jewels Osco
07.2014 - 05.2015

Grocery Stocker

Walmart Stores,INC
01.2013 - 05.2014

High School Diploma -

Proviso West High School

Associate of Arts - Accounting

Rasmussen University

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Jacoriya Jones