Summary
Overview
Work History
Education
Skills
Skills
References
Extracurricular Activities
Timeline
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Jacoriya Jones

Hanover Park,IL

Summary

To obtain a position in which I can enhance the growth of the company. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

Scripts Rx
Oak Brook, IL
02.2020 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Received payment from customers and processed credit card transactions when necessary.
  • Verified prescriptions and drug labels, documents and packages.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Entered prescription information into computer databases.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Security Officer

Titan Company
Chicago, IL
06.2018 - 10.2019
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security-related activities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.

Cashier

Jewels Osco
Chicago, IL
09.2017 - 05.2018
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.

Grocery Stocker

Walmart Stores,INC
Bloomingdale, IL
01.2016 - 05.2018
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
  • Stocked shelves with products based on customer demand and sales trends.
  • Rotated and faced product displays for optimal visual appeal.
  • Assisted customers in locating desired items within the store.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Cleaned up spills promptly using proper safety procedures and equipment provided by the store.

Sales Associate

Bargains and Beyond
08.2008 - 11.2009
  • Tasks included but were not limited to, greeting customers upon arrival
  • Assisting customers with shopping needs, answering questions regarding purchases and assisting with finding desired merchandise
  • Duties also included stocking and folding clothes and assisting with general upkeep and maintenance of the store.

Education

Associate of Arts -

University of Massachusetts - Boston
Boston, MA
05-2026

High School Diploma -

Proviso West High School
Hillside, IL
05-2012

Skills

  • Prescription Filling
  • Insurance Verification
  • Billing Support
  • Regulatory Compliance
  • Insurance Billing
  • Medication Dispensing
  • Order Verification
  • Interpreting Orders
  • Problem-Solving Skills
  • Processing Payments
  • Resolving Customer Issues
  • Quality Assurance and Control
  • HIPAA
  • Pharmaceutical Calculations
  • Point of Sale Systems Proficiency

Skills

45 wpm, MS Office, Windows 2010/XP

References

AVAILABLE UPON REQUEST

Extracurricular Activities

Tabernacle Church of God in Christ, Assistant Youth Choir Director, 2010, Present, Tasks include helping facilitate weekly youth programs (for ages 1 – 9), mentoring, tutoring and participating in various outreach programs to help clothe and feed the less fortunate and directing the youth choir during Sunday service. Tabernacle Church of God in Christ, Fundraiser Coordinator Assistant for the Tabernacle Youth Department, 2012, Present, Tasks include helping coordinate fundraiser activities and ideas and completing all tasks as requested by the Fundraiser Director and team Tabernacle Church of God in Christ, Volunteer at Tabernacle Church of God in Christ “Tiny Tots” Bible Study Class, Tasks include conducting “story time”, keeping track of Student supplies, suggesting various activities, stepping in as Teacher as needed. Tracking activities in log given to Parent at the end of each class. Completing all other tasks as assigned by the Lead Teacher.

Timeline

Pharmacy Technician

Scripts Rx
02.2020 - Current

Security Officer

Titan Company
06.2018 - 10.2019

Cashier

Jewels Osco
09.2017 - 05.2018

Grocery Stocker

Walmart Stores,INC
01.2016 - 05.2018

Sales Associate

Bargains and Beyond
08.2008 - 11.2009

Associate of Arts -

University of Massachusetts - Boston

High School Diploma -

Proviso West High School

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Jacoriya Jones