Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUAIL DORSEY

Houston

Summary

Experienced Certified Pharmacy

Technician Trainee with a background in medical records, customer service, and healthcare.

Efficiently manages patient information, performs administrative tasks, and ensures regulatory compliance. Seeks opportunity to contribute to a pharmacy team with accurate and efficient service.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician Trainee

Walgreens
10.2024 - Current
  • Labeled prescription bottles with accurate information for patient use.
  • Conducted inventory checks to maintain adequate stock levels and reorder supplies.
  • Operated pharmacy management software to input patient information accurately.
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Customer Service Lead

Burlington Coat Factory
06.2024 - Current
  • I engage with customers to resolve inquiries and ensure a positive shopping experience, train new employees to adhere to company standards, and compile reports for management to identify areas for improvement based on customer feedback and store performance

Medical Records Technician

STG International
01.2023 - 09.2023
  • I ensured accurate and complete medical records were delivered on time to healthcare providers and insurance companies, collaborated with IT teams to maintain electronic records systems, and identified process improvements to enhance department performance

Private Home Caregiver

08.2022 - 01.2023
  • I provided personalized care by assisting clients with daily activities, medication management, and meal preparation, monitored their conditions and communicated changes to healthcare professionals, and organized and accompanied them to appointments and social events to enhance their quality of life

Continuous Visual Monitor Partner

Memorial Hermann TIRR
09.2021 - 09.2022
  • In a high-risk patient care setting, I monitored patients and promptly notified medical staff of any condition changes to ensure safety, maintained detailed logs of patient behavior and treatments to support ongoing care and improve outcomes, and provided empathetic support to ensure comfort and emotional well-being during recovery

Emergency Room Technician

Ochsner Hospital
03.2018 - 09.2021
  • In a fast-paced emergency room, I assisted in triage and patient care by taking vital signs and administering basic medical procedures, managed patient data including EKG results and lab samples with accurate documentation and collaborated with medical staff to maintain a sterile environment, reducing infection risks and promoting patient safety

Education

Certificate - Pharmacy

CCI Training
Arlington, TX
09-2024

High School Diploma -

Landry Walker High School
New Orleans, LA
05-2017

Skills

    PHARMACY SYSTEMS &

    TERMINOLOGY

    MEDICAL RECORDS

    MANAGEMENT

    CUSTOMER SERVICE

    EXCELLENCE

    DATA ENTRY &

    ADMINISTRATIVE SKILLS

    HIPAA COMPLIANCE &

    PATIENT CONFIDENTIALITY

    CPT CODING & PATIENT

    REGISTRATION

    ATTENTION TO DETAIL &

    ORGANIZATIONAL SKILLS

    HEALTHCARE

    COMMUNICATION &

    COLLABORATION

    ADDITIONAL SKILLS

Timeline

Pharmacy Technician Trainee

Walgreens
10.2024 - Current

Customer Service Lead

Burlington Coat Factory
06.2024 - Current

Medical Records Technician

STG International
01.2023 - 09.2023

Private Home Caregiver

08.2022 - 01.2023

Continuous Visual Monitor Partner

Memorial Hermann TIRR
09.2021 - 09.2022

Emergency Room Technician

Ochsner Hospital
03.2018 - 09.2021

Certificate - Pharmacy

CCI Training

High School Diploma -

Landry Walker High School

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JACQUAIL DORSEY