Jacqualine Zupancich
Duluth,MN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
Barista Manager
Yellow Bike Coffee
10.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Grocery Team Member
Zup's Food Market
06.2010 - 09.2021
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Communicated with customers and staff politely and professionally to uphold store standards.
Produce Clerk
Zup's Food Market
03.2018 - 08.2020
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected produce to update and adjust pricing information.
Education
Associate of Arts - General Studies
Mesabi Range College
Virginia, MN06.2016
Skills
- Interpersonal Communication
- Attention to Detail
- Cleaning and Sanitation
- Stocking and Replenishing
- Managing Deliveries
- Inventory Control
- Retail Operations
- Quality Control
Timeline
Barista Manager
Yellow Bike Coffee
10.2021 - Current
Produce Clerk
Zup's Food Market
03.2018 - 08.2020
Grocery Team Member
Zup's Food Market
06.2010 - 09.2021
Associate of Arts - General Studies
Mesabi Range College
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