Jacquara Moore
Mesquite ,TX
Summary
Proven leader at WKS Wendys , adept in resolving escalated complaints and fostering team productivity. Demonstrates exceptional interpersonal skills and a self-driven initiative, ensuring high customer loyalty and workplace efficiency. Excels in high-pressure environments, achieving continuous improvement in team performance and service quality. Skilled in inventory management and maintaining compliance standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
WKS Wendy’s
06.2022 - Current
- Tackled escalated complaints efficiently while exemplifying company's commitment to quality service.
- Ensured smooth adaptation of new employees by guiding them through policy, procedure, and task training.
- Coached fresh employees for optimal team output.
- Optimized overall productivity via clear task assignments.
- Cultivated a supportive work environment via honest communication and actionable feedback.
- Maintained productive operations, ensuring employees stayed on task to fulfill business and customer requirements.
- Directed staff to ensure adherence to quality standards for food and services.
- Fostered a cohesive workplace culture through coordination with other managers.
- Ensured customer satisfaction by resolving concerns swiftly and with professionalism.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Fostered business growth through consistent engagement with clients.
Cook/ Salesperson
Waffle House
08.2019 - 07.2022
- Consistently maintained tidy workstations fostering a safe and high-quality food production environment.
- Ensured compliance with health and safety regulations by maintaining a sanitary environment.
- Executed meal preparation swiftly to ensure timely service in busy periods.
- Managed multiple tasks efficiently, ensuring high-quality outcomes.
- Conducted frequent rotation of food and ingredients to guarantee their freshness.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Worked directly with servers to ensure clarity on specific customer needs.
- Coordinated team efforts for efficient kitchen operations.
- Maintained punctual meal preparation through efficient time management, particularly during high-demand hours.
- Exhibited adaptability through rapid response to changing menus and client demands.
Education
High School Diploma -
Dr. John Horn High School
Mesquite, TX05.2017
Skills
Quick Adjustment to Change
Strong Interpersonal Skills
Demonstrates Self-Driven Initiative
Eager Learner
Delivers Results in High-Pressure Environments
Timeline
Shift Manager
WKS Wendy’s
06.2022 - Current
Cook/ Salesperson
Waffle House
08.2019 - 07.2022
High School Diploma -
Dr. John Horn High School