Jacque Elama
Ohio Army National Guard
Cleveland,OH
3
Languages
10
years of professional experience
Detail-oriented Security Professional experienced in report writing and incident reporting. Maintained safety standards and coordinated effectively in high-pressure environments while enhancing operational efficiency through strong administrative skills. Delivered reliable customer service and effective communication, fostering a team-oriented and adaptable work environment.
Work History
Security Officer
2 Months- Conducted routine patrols, identifying and addressing potential security risks effectively.
- Monitored premises to ensure safety and security protocols were consistently followed.
- Assisted in managing access control to secure areas, ensuring authorized entry only.
- Responded promptly to emergency situations, coordinating with local law enforcement.
- Documented incidents and maintained accurate reports for management review and analysis.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Infantryman
9 Years 5 Months- Led tactical operations, ensuring mission success through strategic planning and execution.
- Trained and mentored junior soldiers, enhancing team performance and operational readiness.
- Conducted reconnaissance to gather intelligence, informing decision-making processes for unit strategies.
- Coordinated logistics for equipment and supplies, optimizing resource allocation during missions.
- Developed and implemented training programs, improving skills and knowledge within the unit.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
Claims Coordinator
1 Month- Analyzed complex claims data to identify trends and enhance decision-making processes.
- Coordinated claims processing, ensuring compliance with industry standards and internal policies.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
- Implemented quality assurance measures, increasing accuracy in claim evaluations and approvals.
- Implemented new software tools that streamlined administrative tasks associated with managing multiple claim files simultaneously.
- Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
Case Manager
1 Year 1 Month- Coordinated comprehensive case management services for diverse populations seeking asylum and resettlement.
- Developed individualized service plans to address unique client needs and barriers to integration.
- Facilitated access to healthcare, housing, employment, and legal assistance resources for clients.
- Collaborated with community organizations to enhance support networks for refugees and immigrants.
- Conducted regular assessments of client progress, adjusting plans as necessary to ensure optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Marketing Intern
1 Month- Conducted market research to identify trends, competitor strategies, and customer preferences.
- Managed social media accounts, creating engaging content to increase audience engagement.
- Collaborated with cross-functional teams to support product launches and promotional campaigns.
- Organized and participated in trade shows, enhancing company representation and networking opportunities.
- Supported the preparation of reports outlining marketing performance and insights for management review.
- Coordinated with vendors to secure promotional items, enhancing brand visibility at events.
Education
Bachelor of Arts - Liberal Arts
- Father Bob Scholarship Recipient
Basic Leadership Course
- Awarded Basic Leadership Certification.
Skills
Security guard license
Incident documentation
Incident reporting
Report writing
Document management
Operations management
Fluent in Swahili
Detail-oriented
Emergency response
Safety training
Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Mission ready by completing drills with accuracy and efficiency.
- Supervised team of 8 staff members.
- Successfully completed two-week security training program.
Languages
English
Full Professional
Swahili
Native or Bilingual
French
Limited Working
Timeline
Security Officer
Allied Universal Security Services
06.2026 - CurrentRead More
Claims Coordinator
Tarkett
04.2026 - 05.2026Read More
Case Manager
U.S. Committe for Refugees And Immigrants
12.2023 - 01.2025Read More
Infantryman
Ohio Army National Guard
03.2017 - CurrentRead More
Marketing Intern
Nantong Huadong Hydraulic Technology Co. Ltd (HYZ)
05.2016 - 06.2016Read More
Camp Buehring
Basic Leadership Course
Read More
Bowling Green State University
Bachelor of Arts from Liberal Arts
Read More