Jacque Leatham
Production Operator / Technical Support Expert
Hampton,GA
Summary
Versatile and results-driven professional with extensive experience in technical support and production operations, notably with VXI (AT&T) and House of Cheatham. Excelled in supervising production lines, enhancing machine efficiency, and providing exceptional customer service. Skilled in operating advanced machinery such as Hi-Bar Pump/Fillers and demonstrating strong leadership qualities. Achieved significant improvements in production quality and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Technical support representative
VXI (AT&T)
College Park, GA
09.2020 - 12.2023
- Assist mobile customers in fixing ongoing issues with their mobile services via troubleshooting steps
- Assist customers in scheduling payment arrangements
- Provide support to customers with set up and navigation for online website AT&T account
- Assist customers in filing warranty claims on defective devices with active warranties
- Assist customers with unlocking devices and walking them through steps to unlock devices via AT&T online website
- Assist customers in setting up mobile devices installment plans
- Assist customers in selecting best cellular plans and international plans for their mobile devices
- Help customers place orders for mobile components like sim cards etc
- Assist customers with bill adjustments and applying credits where necessary
- Educate customers about trade-in offers and Help customers process trade-in offers
- Process return labels and email to customers
Master Operator
House of Cheatham
Stone Mountain, GA
04.2012 - 10.2019
- Supervise multiple lines of machinery on the entire production floor
- Be the bridge between production and maintenance
- Solve mechanical issues
- Assist multiple lines with changeover
- Find more effective ways to complete changeovers within the shortest timeframes
- Train operators on new machine equipment
- Ensure production on multiple lines meet the standard percentage
- Complete checklist of major machine parts and provide updates on their conditions
- Assist maintenance with mechanical projects
- Supervise line crews and delegate work accordingly
Assembler
Rust-Oleum
Clarkson, GA
09.2014 - 12.2014
- Perform filling line machine operation functions related to the filling and packaging of all finished products including setting up and operating filling line equipment; adhering to production schedule; making equipment adjustments and assisting with line changeover
- Maintain quality standards by completing in-process inspection of cans, boxes and other containers
- Certify that product weights are measured and recorded correctly checking to ensure that package labels and SKUs are correct
- Ensure work area is safe, clean and free of recognizable hazards, communicating all spills or other hazards to the shift supervisor
Customer Service Representative
Clear Harbor
Roseau, Dominica
01.2010 - 01.2011
- Company Overview: Outsourcing company for COMCAST
- Primary point of contact for Technical customer support for Cable TV
- Primary point of contact for Advanced Technical customer support for Cable TV, Internet and Phone
- Investigated and resolved customer inquiries and complaints
- Cross-trained and provided back up for other customer service managers
- Met all customer call guidelines including service levels, handle time and productivity
- Processed customer requests regarding Pay Per View Programming and changes in Cable TV, High Speed Internet and Phone Services
- Outsourcing company for COMCAST
Production operator
Sherwin-Williams
Morrow, GA
- Handling raw materials packaged in drums, bulk, super sacks, 50lbs bags, totes and pails
- Setting up the mixers and batch makers with both liquid and dry materials
- Obtaining representative test samples for testing by Quality Assurance
- Accurately measuring batch size and recording on batch slip or add slip for Quality Assurance
- Operating scales, meters, valves, and pumps
- Properly communicating batch status to next shift operator during shift change
- Able to perform the duties of Mixers, batch makers, and or Raw material handler when required and per contract guidelines
- Can operate forklift equipment to perform daily tasks
- Filter batches using Cuno carts and/or bag housings
Senior Team Lead - Machine Operator
House of Cheatham
Stone Mountain, GA
- Supervise entire Machine Line
- Assist operator with mechanical issues
- Ensure standard production quality
- Complete changeovers in required time
- Ensure accuracy of paperwork re: BOM (Bill of Material); Batch numbers; Weight range
- Ensure line area is safe and clean
Machine Operator / Team Lead
House of Cheatham
Stone Mountain, GA
- Set up Machinery
- Plan and assign work tasks to meet production goals
- Perform general and preventative machine maintenance tasks
- Perform limited quality control checks
- Ensure that all machines are in working condition at all times
- Clean and maintain work areas
Education
Some College (No Degree) - Information Technology
Dominica State College
Roseau, DominicaHigh School Diploma -
Saint Mary's Academy
Roseau, DominicaSkills
- Hi-Bar Pump/Filler
- Sure-Kap
- Labeling System
- Enercon-Heat Sealer
- Tripack
- Sleever
- Steamer
Locations
- College Park, College Park, GA
- Morrow, Morrow, GA
- Stone Mountain, Stone Mountain, GA
- Clarkson, Clarkson, GA
- Roseau, Roseau, Dominica
Jobrelatedsummary
- 7+ years of experience operating machines
- Competent at setting up and running numerous manufacturing machines
- In depth knowledge of safety practices and hazards related to machine operations
- Ability to troubleshoot and fix equipment problems
- Computer literate
- Ability to work quickly and accurately
- Excellent communication and interpersonal skills.
Timeline
Technical support representative
VXI (AT&T)
09.2020 - 12.2023
Assembler
Rust-Oleum
09.2014 - 12.2014
Master Operator
House of Cheatham
04.2012 - 10.2019
Customer Service Representative
Clear Harbor
01.2010 - 01.2011
Production operator
Sherwin-Williams
Senior Team Lead - Machine Operator
House of Cheatham
Machine Operator / Team Lead
House of Cheatham
Some College (No Degree) - Information Technology
Dominica State College
High School Diploma -
Saint Mary's Academy