Loyd Timothy Cain
Lancaster,South Carolina
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong interdepartmental collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Atlas Copco
Rock Hill, SC
01.2019 - Current
- Deliver technical support through expert product knowledge for pumps or related systems to the customers and sales team with the use of multiple system platforms to enhance user satisfaction through prompt issue resolution.
- Maintain situational awareness to ensure timely Warranty Claim processing and minimize revenue loss
- Deliver pump service training and problem-solving techniques to coworkers, customer shop or field technicians on the best practices to minimize and resolve pump related issues.
- Communicate and share information fluidly between technical support and development teams like PC engineering or PC production teams to identify/resolve emerging quality issues
- Developed comprehensive and evolving documentation and presentation material for pump service training.
- Direct the flow of customer parts inquiries and part related issues efficiently to minimize downtime for all AC customers
Warehouse Lead / Valve Automation Expert
Sunbelt Supply Co.
Charlotte, NC
01.2017 - 01.2018
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on inventory identification and selection of products related to valve automation and PVF.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Diesel-Powered Compressor Builder
Atlas Copco
Rock Hill, SC
01.2017 - 01.2017
- Managed workflow by coordinating with internal suppliers and coworkers to build subassemblies into functional units.
- Led initiatives to ensure adherence to safety regulations and quality standards and maintain time sensitive delivery deadlines.
- Used personal expertise and craftsmanship to complete each unit's assembly at a high level of quality
- Enhanced team efficiency by participating in daily briefings to discuss project goals and assigned tasks as well as the intricacies of new orders to anticipate and facilitate the needs of the team.
Diesel-Powered Pump Builder
Allight Primax
Charlotte, NC
01.2016 - 01.2017
- Constructed, and programmed application specific towable diesel driven water pumps using subcomponents for pumping systems in a timely manner while ensuring engineering and quality standards were met or exceeded.
- Collaborated with team members to streamline workflows and document build procedures to reduce project completion times with a standard of one pump per 8hrs. per builder.
- Managed inventory ensuring availability for ongoing projects and "one of" custom builds.
- Performed troubleshooting, service and repair of customer owned pumping equipment often recommending application related solutions to minimize downtime.
- Maintained professional relationships with customers like Rain-for-rent keeping them informed on order progress updates and addressing any concerns as needed.
- Trained new staff on proper builting techniques, and safety protocols.
- Interpreted blueprints, wiring diagrams and BOM's accurately, building each unit to specification.
Education
Associate of Science - Mechanical Engineering
Central Piedmont Community College
Charlotte, NCHigh School Diploma - undefined
West Charlotte High School
Charlotte, NCAssociate degree - Mechanical Engineering Technology
York Technical College
Rock Hill, SC07-2027
Skills
- Technical troubleshooting for pumping systems Surface and submersible
- Pump service training
- Cross-functional liaison CC,PC, PC Engineering, Sales,Customers
- Excellent Root Cause Analysis skills
- Interpersonal communication
- Liaison between PC Engineering, PC, Sales, Dealers and End Users
Certification
- CNC Maintenance Certification, Komo CNC Maintenance School, Lakewood, NJ
- Certification in Fluid-Filled Gauges/Diaphragm Seals, Ashcroft, Charlotte, NC
- CPR Certified (Current)
- Kohler Engine Maintenance and troubleshooting certification, Kohler
- Deutz Engine Maintenance and troubleshooting certification, Deutz USA
Timeline
Technical Support Representative
Atlas Copco
01.2019 - Current
Warehouse Lead / Valve Automation Expert
Sunbelt Supply Co.
01.2017 - 01.2018
Diesel-Powered Compressor Builder
Atlas Copco
01.2017 - 01.2017
Diesel-Powered Pump Builder
Allight Primax
01.2016 - 01.2017
High School Diploma - undefined
West Charlotte High School
Associate of Science - Mechanical Engineering
Central Piedmont Community College
Associate degree - Mechanical Engineering Technology
York Technical College