Jacque Nalley
Owensboro,KY
Summary
Clinical Research Coordinator/Phlebotomist with extensive experience, adept at managing clinical trials and ensuring regulatory compliance. Proven track record in data accuracy and participant retention, complemented by strong problem-solving and communication skills. Proficient in EDC systems, driving successful outcomes through collaboration and meticulous documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
Premier Medical Group (OMHS)
Owensboro, USA
12.2025 - Current
- Collect blood samples via venipuncture, capillary, and arterial techniques following proper identification and safety protocols
- Verify patient information and ensure accurate labeling and documentation of all specimens
- Prepare, process, and transport blood and other biological samples for laboratory testing
- Maintain clean and organized phlebotomy stations, ensuring compliance with infection control and OSHA standards
- Provide compassionate patient care, easing anxiety and ensuring comfort during blood collection procedures
- Handle specimen storage, inventory, and quality control according to clinical policies and regulations
- Collaborate with nurses, physicians, and lab personnel to support efficient patient service and timely test results
- Maintain detailed and accurate phlebotomy logs, adhering to HIPAA and confidentiality requirements
- Assist in training and mentoring new staff or students on proper phlebotomy techniques and safety practices
Clinical Research Coordinator
Equity Medical
Bowling Green, USA
01.2025 - 07.2025
- Coordinated multiple clinical trials from initiation through close-out, ensuring adherence to study protocols and regulatory requirements.
- Managed patient recruitment, screening, informed consent, and follow-up visits, maintaining high participant retention rates.
- Collected, verified, and entered data into EDC systems, ensured accuracy and completeness for audits.
- Collaborated with physicians, nurses, and research staff to resolve issues and maintain study timelines.
- Prepare study related documentation such as protocol worksheets, procedural manuals, adverse event reports, IRB documents, and progress reports.
Clinical Research Coordinator
Synexus Research (PPD, Thermo Fisher Scientific)
Evansville, USA
06.2021 - 01.2025
- Collected, verified, and entered data into EDC systems, ensuring accuracy and completeness for audits.
- Collaborated with physicians, nurses, and research staff to resolve issues and maintain study timelines.
- Prepare study related documentation such as protocol worksheets, procedural manuals, adverse event reports, IRB documents, and progress reports.
- Record adverse event and side effect data and confer with investigators regarding the reporting of events to oversight agencies.
- Perform specific protocol procedures such as interviewing subjects, taking vital signs and performing electrocardiograms.
- Reason for leaving: Accepted position with new company.
Clinical Research Coordinator
Research Integrity
Owensboro, USA
02.2012 - 06.2021
- Coordinated multiple clinical trials from initiation through close-out, ensuring adherence to study protocols and regulatory requirements.
- Managed patient recruitment, screening, informed consent, and follow-up visits, maintaining high participant retention rates.
- Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Reason for leaving: Accepted position with new company.
Sales Representative / Customer Service Specialist
RX Assistance
Owensboro, USA
- Consistently exceeded sales targets by developing tailored solutions for client needs and cultivating repeat business.
- Delivered persuasive presentations and service demonstrations.
- Provided high-quality service to diverse clientele, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Trained and mentored new employees, improving team performance and service delivery.
- Implemented process improvements that reduced response time and increased customer retention.
- Reason for leaving: Due to implementation of Medicare D, the programs available for patient assistance were eliminated by pharmaceutical companies.
Education
High School Diploma -
Daviess County High School
Owensboro, KYSkills
- EDC Systems
- IWRS Systems
- Epic
- LabDaq
- Microsoft Office Suite
- Data Analysis Tools
- Customer relations
- Complex Problem-solving
- Time management
- Customer relationship building
- Closing techniques
- Process improvement
- Customer needs assessment
- Product and service sales
- Effective communication
- Documentation accuracy
- Sample storage
- Quality control guidelines
- Data entry
- Quality assurance
- HIPAA compliance
- Medical records review
- Time management abilities
Certification
- Good Clinical Practice (GCP) Certification
- IATA Certification
- CITI Program
- CRIO EDC system
- BLS (Basic Life Support)
Work Keys
- WorkKeys – Workplace Documents, 7 of 7
- WorkKeys – Applied Mathematics, 7 of 7
- WorkKeys – Graphic Literacy, 6 of 7
Timeline
Phlebotomist
Premier Medical Group (OMHS)
12.2025 - Current
Clinical Research Coordinator
Equity Medical
01.2025 - 07.2025
Clinical Research Coordinator
Synexus Research (PPD, Thermo Fisher Scientific)
06.2021 - 01.2025
Clinical Research Coordinator
Research Integrity
02.2012 - 06.2021
Sales Representative / Customer Service Specialist
RX Assistance
High School Diploma -
Daviess County High School