KJ A. Lampkins
Frisco
Summary
Visionary public safety and human resources leader with over 10 years of executive experience and over 20 years in customer service. Proven expertise in building organizational systems, talent development strategies, employee engagement programs, and operational excellence initiatives. Demonstrates commitment to lifelong learning, innovation, and strategic workforce development, inspiring high-performing teams and sustainable growth.
Overview
20
20
years of professional experience
Work History
Chief Emergency Communications Officer - Director of Emergency Communications
North Texas Emergency Communications Center
01.2023 - 10.2025
- Lead multi-jurisdictional emergency communications operations, serving over 250,000 residents.
- Developed and launched the NTECC PEER Support Program (website, app, policy creation, peer team selection).
- Founded the DEI Task Force to promote inclusion and employee engagement across all departments.
- Managed organizational grievances, internal investigations, disciplinary hearings, and conflict resolution.
- Oversaw multi-million-dollar operational budgets, financial forecasting, and strategic planning.
- Represent NTECC on national and regional committees including NENA IRI, Texas APCO, MECDA, DFW Managers Group, and Baldrige Fellows.
- Designed and launched organizational-wide training programs: interview techniques, documentation standards, personal wellness, strategic planning, performance evaluation systems, and effective feedback delivery.
Chief Employee Experiences Officer - Administrative Services Manager
North Texas Emergency Communications Center
01.2018 - 01.2023
- Created and launched the NTECC Human Resources Department and developed SOPs for administrative and HR functions.
- Implemented NTECC’s first structured recruitment and hiring process, including interviewer training and documentation protocols.
- Researched, selected, and deployed a new HRIS system to modernize HR operations from onboarding to payroll management.
- Led benefits evaluation processes and coordinated open enrollment alongside benefits consultants.
- Managed all aspects of HR operations, employee engagement initiatives, and personnel development programs.
Administrative Services Coordinator
North Texas Emergency Communications Center
01.2017 - 01.2018
- Coordinated hiring, onboarding, employee benefits, payroll processing, and background investigations.
- Supported the development of HR administrative systems and helped formalize employee engagement programs.
Emergency Communications Training Specialist (ECTS)
North Texas Emergency Communications Center
01.2016 - 01.2017
- Delivered on-the-job training (OJT) and classroom instruction to new Emergency Communications Specialists.
- Developed and implemented daily performance evaluations (DOR) for trainees.
- Supported continuing education and policy refinement initiatives across operations.
9-1-1 Public Safety Dispatcher
City of Coppell Police Department
01.2012 - 01.2016
- Handled emergency and non-emergency calls; coordinated critical incident communications for police, fire, and EMS services.
- Maintained compliance with TCIC/NCIC systems and state/federal dispatch protocols.
Various Roles
Walmart Inc.
01.2006 - 01.2012
- Served in various customer service and team leadership roles across multiple locations.
- Trained and mentored employees, developed customer service excellence strategies, and promoted a culture of inclusion.
Education
Master of Public Administration -
Southern Arkansas University
Bachelor of Science - Criminal Justice
Southern Arkansas University
Skills
- Emergency Communications Leadership
- Strategic Workforce Planning & Development
- Human Resources Strategy & Talent Acquisition
- Employee Engagement & Retention Programs
- Crisis Management & Operational Excellence
- Public Safety Technology & Innovation
- Budget Management & Financial Strategy
- Policy Development & Compliance
- Stakeholder Collaboration & DEI Leadership
- Professional Development Facilitation
Websites
Leadership Development And Continuous Learning
Proactively engage in professional development, certifications, and leadership programs to drive organizational excellence and maintain a lifelong learning approach. Completed Baldrige Fellows Program, APCO CPE certification, and PHR credential. Represent NTECC on national and regional committees, modeling leadership growth and promoting professional development across all organizational levels.
Specialized Certifications
- Master TCOLE 9-1-1 Telecommunicator
- Emergency Medical & Fire Dispatch
- TCIC/NCIC
- CJIS
- CPR Certified
Timeline
Chief Emergency Communications Officer - Director of Emergency Communications
North Texas Emergency Communications Center
01.2023 - 10.2025
Chief Employee Experiences Officer - Administrative Services Manager
North Texas Emergency Communications Center
01.2018 - 01.2023
Administrative Services Coordinator
North Texas Emergency Communications Center
01.2017 - 01.2018
Emergency Communications Training Specialist (ECTS)
North Texas Emergency Communications Center
01.2016 - 01.2017
9-1-1 Public Safety Dispatcher
City of Coppell Police Department
01.2012 - 01.2016
Various Roles
Walmart Inc.
01.2006 - 01.2012
Master of Public Administration -
Southern Arkansas University
Bachelor of Science - Criminal Justice
Southern Arkansas University