Kelleigh Koon
Aylett,VA
Summary
Results-driven emergency communications professional with progressive experience in 911 operations, public safety dispatch, and critical incident response. Proven leader in training development, onboarding, quality assurance, and high-pressure operations. Known for building resilient teams, improving performance, and strengthening interagency coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Emergency Communications Officer
King William County Sheriff's Office
King William, VA
07.2024 - Current
- - Promoted to senior-level role recognizing operational excellence and leadership capability.
- - Designed and implemented a new hire training program improving onboarding consistency and operational readiness.
- - Serve as primary trainer and mentor for new dispatch staff.
- - Provide real-time floor supervision support and operational guidance.
- - Operate VCIN/NCIC and CAD systems supporting law enforcement, fire, and EMS.
- - Manage high-volume emergency calls and deliver critical pre-arrival instructions.
Emergency Communications Officer
Hanover County Emergency Communications
Hanover, VA
10.2023 - 06.2024
- - Dispatched police, fire, and EMS units using CAD and radio consoles.
- - Prioritized emergency response and monitored unit activity across jurisdictions.
Cardiac Device Technician
VCU Health System
Richmond, VA
05.2022 - 09.2023
- Assisted in training new technicians on standard operating procedures and safety protocols.
- Collaborated with healthcare professionals to ensure optimal device performance and patient outcomes.
- Assisted in troubleshooting device-related issues, ensuring timely resolutions for patient care.
- Performed comprehensive interrogations of implanted cardiac devices, identifying areas for optimization in programming settings.
Prior Authorization Specialist
Home Care Delivered
Richmond, VA
09.2021 - 05.2022
- Processed prior authorization requests efficiently, ensuring compliance with insurance guidelines.
- Maintained accurate records of all prior authorization submissions and decisions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Operating Room Assistant
VCU Health System
Richmond, VA
01.2021 - 09.2021
- Assisted surgical teams with preparation and turnover of operating rooms.
- Maintained sterile environments by ensuring proper sanitization of instruments and surfaces.
- Supported patient positioning and comfort during surgical procedures.
- Collaborated with nursing staff to track inventory and supply levels for operating room needs.
Education
Certified Nursing Assistant Certificate -
Rappahannock Community College
Glenns, VACriminal Justice Coursework
Bridging Communities Career & Tech Center
New Kent, VAHigh School Diploma -
Middlesex High School
Middlesex, VASkills
- Emergency Communications Leadership
- Dispatch Operations
- Training Program Development
- Policy & Procedure Compliance
- Incident Command Support
- Quality Assurance
- Staff Coaching & Performance Improvement
- Crisis Management
- CAD/NCIC/VCIN
- Interagency Coordination
- Call-Taking & Dispatch Oversight
- Public Safety Operations
Certification
- Emergency Police Dispatch (EPD)
- Emergency Fire Dispatch (EFD)
- Emergency Medical Dispatch (EMD)
- CPR Certified
- Multiple FEMA Incident Command and Emergency Management Certifications
LEADERSHIP & TRAINING HIGHLIGHTS
- - Built dispatcher onboarding and training curriculum
- - Delivered one-on-one coaching and performance remediation
- - Supported quality assurance initiatives
- - Recognized for calm command presence during critical incidents
Timeline
Senior Emergency Communications Officer
King William County Sheriff's Office
07.2024 - Current
Emergency Communications Officer
Hanover County Emergency Communications
10.2023 - 06.2024
Cardiac Device Technician
VCU Health System
05.2022 - 09.2023
Prior Authorization Specialist
Home Care Delivered
09.2021 - 05.2022
Operating Room Assistant
VCU Health System
01.2021 - 09.2021
Certified Nursing Assistant Certificate -
Rappahannock Community College
Criminal Justice Coursework
Bridging Communities Career & Tech Center
High School Diploma -
Middlesex High School