Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacquel Smith

DeSoto

Summary

Dynamic team leader with over 20 years of experience in operations and customer service, notably at Whataburger. Expert in employee training and conflict resolution, driving team performance and enhancing customer satisfaction. Proven ability to manage inventory effectively while fostering a positive work environment, resulting in improved operational efficiency.

Overview

28
28
years of professional experience

Work History

Team Leader

Whataburger
Irving
03.2022 - Current
  • Supervised daily shift operations, ensuring quality service and maximum efficiency.
  • Provided coaching and performance feedback to staff, enhancing team morale.
  • Managed inventory tracking and restocking to fulfill operational requirements.
  • Facilitated conflict resolution while maintaining high standards of customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Ensured compliance with all safety regulations in the workplace.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Cashier Team Lead

Pinkberry Frozen Yogurt
Fort Worth
02.2021 - 12.2022
  • Processed high-volume transactions at front register, ensuring accuracy and efficiency.
  • Trained new hires to enhance team performance and service delivery.
  • Delivered exceptional customer service while addressing concerns professionally.
  • Assisted with store opening and closing procedures to maintain operational flow.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Built and maintained productive relationships with employees.
  • Developed strong working relationships with team members to foster collaboration.

Cashier

TJ Maxx, TJX Companies
Los Colinas
01.2021 - 12.2022
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Salon Owner/Operator

Self-employed
Fort Worth
05.1997 - 11.2021
  • Developed comprehensive business plans to drive strategic long-term objectives.
  • Operated a successful salon for over 20 years, achieving consistent growth.
  • Managed daily operations, including scheduling, inventory management, customer service, and marketing campaigns.
  • Established a loyal client base through exceptional service and meticulous attention to detail.
  • Trained junior stylists, promoting professional development and maintaining high standards.

Education

Cosmetology License - Cosmetology

Texas Hair Institute
San Antonio, TX
05-1997

High School Diploma -

L B Landry
New Orleans
05-1996

Skills

  • Team building
  • Employee training
  • Conflict resolution
  • Inventory management
  • Performance feedback
  • Customer service
  • Cash handling
  • Time management
  • Safety processes and procedures
  • Professionalism
  • Daily workflow improvement
  • Team assessment
  • Onboarding and orientation
  • Budget management
  • Coaching and mentoring
  • Adaptability
  • Multitasking
  • Leadership
  • Teamwork
  • Relationship building

References

References available upon request.

Timeline

Team Leader

Whataburger
03.2022 - Current

Cashier Team Lead

Pinkberry Frozen Yogurt
02.2021 - 12.2022

Cashier

TJ Maxx, TJX Companies
01.2021 - 12.2022

Salon Owner/Operator

Self-employed
05.1997 - 11.2021

Cosmetology License - Cosmetology

Texas Hair Institute

High School Diploma -

L B Landry

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Jacquel Smith