Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquela Hilliard

Memphis,TN

Summary

Dynamic and detail-oriented professional with experience at Caballero Family Healthcare, excelling in healthcare administration and patient care. Proven ability to manage appointments and insurance authorizations while maintaining HIPAA compliance. Recognized for a positive attitude and effective communication skills, ensuring a seamless experience for clients and team members alike.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

Caballero Family Healthcare
04.2022 - Current

Kept reception area clean and neat to give visitors positive first impression.


Answered incoming calls, directing clients to individuals addressing specific needs.


Handled complaints and questions, and re-directed calls to other team members.


Scheduling Appointments , Checking insurance , and Medical records.

Material Handler

Federal Express
08.2018 - 03.2023
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.

Fast Food Server

Sonic
05.2017 - 06.2018
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

Associate's Degree - Healthcare Administration

Ultimate Medical Academy
Clearwater, FL

Diploma - Healthcare Administration

Concorde Career College
Memphis, TN
07-2022

English

Fairley High School
Memphis, TN
06-2018

Skills

  • Clinical research
  • Clinical assessment
  • Healthcare administration
  • Medical coding
  • Follow-up skills
  • Schedule management
  • Patient referrals
  • Claims processing
  • Positive attitude
  • Appointment coordination
  • Insurance authorizations
  • Appointment management
  • Patient care
  • HIPAA compliance
  • Electronic charting

Certification

medical professionalism

Timeline

Receptionist Administrator

Caballero Family Healthcare
04.2022 - Current

Material Handler

Federal Express
08.2018 - 03.2023

Fast Food Server

Sonic
05.2017 - 06.2018

Associate's Degree - Healthcare Administration

Ultimate Medical Academy

Diploma - Healthcare Administration

Concorde Career College

English

Fairley High School
Jacquela Hilliard