Jacquelene Fellows
Lehi
Summary
Accomplished Luxury Patient Experience Coordinator with over 20 years in beauty and aesthetics industry. Delivered exceptional client experiences through expertise in luxury service, sales, and operational leadership while fostering strong relationships that drive retention and revenue growth. Committed to enhancing every client's aesthetic journey with personalized and concierge-level service.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Salon Manager/Stylist
The Lash Bar
Lehi
2025 - Current
- Lead daily operations while maintaining exceptional service standards and client satisfaction.
- Manage scheduling, client communications, team performance, and front-office workflows.
- Support business growth through strategic pre-booking, retail recommendations, and service upgrades.
- Create a welcoming, luxury-focused environment that encourages repeat visits and referrals.
- Develop strong relationships with clients that drive loyalty and long-term retention.
Salon Owner
Beautified Salon
American Fork
2015 - 2025
- Established and operated a successful beauty business from inception, focusing on customer satisfaction and service excellence.
- Managed business operations, streamlining staffing, scheduling, sales, marketing, and customer experience to enhance overall performance.
- Cultivated a loyal clientele through personalized service and exceptional attention to detail.
- Boosted revenue through effective consultation-based selling, tailored package recommendations, and strategic retail sales.
- Trained and mentored beauty professionals while maintaining elevated service standards.
Education
Master Aesthetics
Nima (National Institute of Medical Aesthetics
South Jordan, UT01-2008
Cosmetology
Paul Mitchell The School
Salt Lake City, UT01-2006
Skills
Luxury patient experience
Client retention and relationship building
Consultation and treatment plan support
High-value sales
Upselling and strategic pre-booking
Scheduling and booking systems
Exceptional phone and in-person communication
Team leadership and staff development
Front office operations
Patient follow-up and concierge service
Revenue growth strategies
Medical aesthetics expertise
Certification
- Cosmetology License
- Cosmetology Instructor
- Master Esthetics License
- Master Esthetics Instructor
Timeline
Salon Manager/Stylist
The Lash Bar
2025 - Current
Salon Owner
Beautified Salon
2015 - 2025
Master Aesthetics
Nima (National Institute of Medical Aesthetics
Cosmetology
Paul Mitchell The School