Jacquelene Norris
Summary
Dynamic crowd coordinator and owner/operator with proven expertise in customer service and team collaboration. Committed to delivering high-quality service and resolving issues effectively to drive customer satisfaction and operational efficiency.
Overview
36
36
years of professional experience
Work History
Crowd Coordinator
Show Pros
Greensboro, NC
03.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Owner/ Operator
Bizzy Bees Cleaning Services ( Formerly Kings Cleaning)
Greensboro, NC
04.1990 - Current
- Oversaw daily operations, ensuring top-quality cleaning services and client satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
High School Diploma -
Ben L Smith
Greensboro, NC06-1982
Skills
- Multitasking and organization
- Customer service
- Decision-making
- Courteous and polite demeanor
- Attention to detail
- Time management
- Customer-oriented
- Dependable and reliable
- Strong work ethic
- Friendly, positive attitude
- Excellent communication
- Teamwork and collaboration
Timeline
Crowd Coordinator
Show Pros
03.2023 - Current
Owner/ Operator
Bizzy Bees Cleaning Services ( Formerly Kings Cleaning)
04.1990 - Current
High School Diploma -
Ben L Smith