JACQUELIN ANTONGIORGI
Bethlehem,United States
Summary
Patient Engagement Partner, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances patient experiences by employing service-oriented behaviors, understanding patients desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Patient Engagement Partner
St. Luke's University Health Network
Bethlehem, PA
04.2024 - Current
- Answered incoming calls in a professional and timely manner.
- Scheduled patient appointments according to patient's symptoms and medical history.
- Cross-trained in Cardiovascular department.
- Documented and managed patient information to computer system.
- Accessed patient information through various software applications, maintaining strict confidentially to remain complaint with HIPPA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Provided helpful assistance by anticipating and responding to needs of patient's and family members.
- Built patient profiles in EPIC.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Service Representative
St.Luke’s University Health Network
Bethlehem, PA
04.2023 - Current
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Building patient profile in EPIC
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Customer Service Agent
Sequential Technology International
Bethlehem, PA
08.2021 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adapted to new applications and maintained knowledge of current technologies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Wawa
Bethlehem PA, 18015
09.2021 - 01.2022
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
Order Selector/ Palletizing Clerk
C&S Wholesales
Bethlehem, PA
08.2018 - 06.2021
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Safely and securely loaded items to prevent damage during transport.
- Collaborated with team members to complete timely orders and avoid delays.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Hair Stylist
Holiday Hair
Coopersburg, PA
06.2015 - 03.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Counted and documented opening and closing cash amounts daily.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Customer Service Representative
Iqor
Bethlehem, PA
11.2016 - 08.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Hairstyling
Metro Beauty Academy LLC
Allentown, PA06.2015
Diploma - General Studies
Freedom High School
Bethlehem, PA06.2009
Skills
- Customer Service
- Understanding patient needs
- Accurate Recordkeeping
- Eligibility Determination
- Appointment Scheduling
- Computer literate
- HIPAA Compliance
- Proficiency in Microsoft office
- Adaptable to change
- Ability to train employees
- Exceed monthly KPI metrics
- Professional oral and written skills
- Strong Multitasking ability
- Ability to comprehend and implement new task on a daily basis
- Strong data entry skills
- EPIC
- Medical Insurance
Timeline
Patient Engagement Partner
St. Luke's University Health Network
04.2024 - Current
Patient Service Representative
St.Luke’s University Health Network
04.2023 - Current
Cashier
Wawa
09.2021 - 01.2022
Customer Service Agent
Sequential Technology International
08.2021 - 04.2023
Order Selector/ Palletizing Clerk
C&S Wholesales
08.2018 - 06.2021
Customer Service Representative
Iqor
11.2016 - 08.2018
Hair Stylist
Holiday Hair
06.2015 - 03.2019
Diploma - General Studies
Freedom High School
Diploma - Hairstyling
Metro Beauty Academy LLC