Jacquelin Garcia
Carrollton,TX
Summary
Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Chick-fil-A. Excelled in customer service excellence and cash handling, boosting repeat business through relationship building and efficient transaction management. Demonstrated exceptional organizational abilities and staff training, achieving departmental goals with strategic planning and performance metrics.
Overview
12
12
years of professional experience
Work History
Cashier/ Marketing
Chick-fil-A
11.2022 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Manager
Chick-fil-A
09.2012 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Some College -
Brookhaven College
Dallas, TXDiploma -
Creekview High School
Carrollton, TX05.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Staff Training
- Guest inquiries
- Inventory Management
- Order Packaging
Languages
Spanish
Native or Bilingual
Timeline
Cashier/ Marketing
Chick-fil-A
11.2022 - 06.2024
Manager
Chick-fil-A
09.2012 - 10.2019
Some College -
Brookhaven College
Diploma -
Creekview High School