Jacquelin Hurtado
Chicago,IL
Summary
Healthcare professional skilled in patient coordination and communication, with a strong focus on HIPAA compliance and healthcare operations. Pursuing education in medical coding and health information technology to enhance patient account management. Seeking Receivables Clerk role to apply expertise in efficient operations and support revenue cycle management.
Overview
9
9
years of professional experience
Work History
Radiology Technician Assistant
UChicago Medicine
Chicago, IL
08.2023 - Current
- Delivered exceptional customer service and clear communication to enhance patient experience
- Assisted with intake, transport, and coordination to optimize workflow in fast-paced environment
- Supported team workflow to maintain service efficiency and improve patient care
- Collaborate with clinical staff to maintain efficient operations and timely service
- Verify and communicate patient information to ensure accurate records and workflow
- Ensure compliance with hospital procedures and patient privacy standards (HIPAA)
- Maintained cleanliness and organization of workspaces
Radiology Technician Intern
UChicago Medicine
Chicago, IL
07.2023 - 08.2023
- Facilitated patient communication and preparation for radiological procedures
- Ensured cleanliness and organization of radiology equipment to support safe operations
- Oversaw clinical workflow processes to enhance patient care efficiency
Lead Barista
Eddie's All Day Breakfast & Bar
Chicago, IL
05.2022 - 08.2023
- Oversaw orders, inventory, and daily café operations to ensure smooth workflow
- Trained new baristas, enhancing team efficiency and service quality
- Delivered exceptional customer service in fast-paced café, fostering customer loyalty
- Built relationships with regular customers to create a welcoming environment
- Prepared espresso drinks, brewed coffee, and maintained drink quality standards
- Handled cash transactions and resolved customer concerns professionally
Barista/ Lead Barista
Intelligencia
Chicago, IL
04.2020 - 05.2022
- Developed core barista skills in espresso preparation, milk steaming, and drink quality standards to enhance customer satisfaction
- Provided excellent customer service and built strong relationships with regular customers
- Maintained consistency and efficiency in fast-paced café environment, ensuring timely service during peak hours
- Executed cash transactions accurately and managed POS systems to maintain smooth operational flow
- Supported team operations and assisted with training new staff
Bakery Team Member / Cashier Assistant
Plum Market
Chicago, IL
07.2017 - 04.2020
- Assisted customers at checkout, efficiently bagging items for a smooth transaction
- Organized front-end displays to enhance customer flow.
- Set up attractive displays for pastries and bread to enhance customer experience
- Baked cookies and pies while restocking inventory to ensure fresh offerings
- Decorated cakes for special orders and prepared ingredients for baking.
Education
Medical Billing Certificate -
Malcolm X College
06-2026
Associate Degree -
Wilbur Wright College
Chicago, ILHigh School Diploma -
Golder College Prep
Chicago, ILMedical Coding Certificate -
Malcolm X College
1900 W Jackson Blvd Health Information Technology Associate Degree -
Malcolm X College
1900 W Jackson BlvdSkills
- EHR familiarity
- HIPAA Compliance
- Confidentiality management
- Patient communication
- Attention to Detail
- Time Management & Multitasking
- Time management
- Organizational skills
- Problem-Solving
- Critical thinking
- Customer support
- Critical thinking
Languages
- Spanish
- English
Timeline
Radiology Technician Assistant
UChicago Medicine
08.2023 - Current
Radiology Technician Intern
UChicago Medicine
07.2023 - 08.2023
Lead Barista
Eddie's All Day Breakfast & Bar
05.2022 - 08.2023
Barista/ Lead Barista
Intelligencia
04.2020 - 05.2022
Bakery Team Member / Cashier Assistant
Plum Market
07.2017 - 04.2020
Medical Billing Certificate -
Malcolm X College
Associate Degree -
Wilbur Wright College
High School Diploma -
Golder College Prep
Medical Coding Certificate -
Malcolm X College
Health Information Technology Associate Degree -
Malcolm X College