Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Jaque

OMD Analyst
Cebu,Cebu

Overview

4
4
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative / SME / OMD

SYKES
Cebu, PH
03.2019 - Current

Menulog - Customers are calling for orders they have not received. Restaurants are calling to make an updates on their menus.

SME after 6 months as an agent after 1 year became OMD.

Technical Support Representative

Sykes Asia
Cebu, PH
06.2016 - 08.2021

Customers are calling complaining about internet issue and we are providing them basic troubleshooting steps and scheduling technician.

Customer Service Representative

EPerformax Contact Centers & BPO
Cebu, PH
08.2018 - 02.2019

Ebay account - Customers are calling to complaint for the items that they have not received / has issues with the items they received.

Retention Analyst

Taking You Forward
Mandaue, Philippine
03.2015 - 04.2016

We are receiving inbound calls. Customers wanted to cancel subscriptions on the website. We retain customers by offering discounts.

Customer Service Representative

Teleperformance
Cebu, PH
04.2014 - 05.2015

Customers are calling to look for available hotel or flights with the prices.

Education

Bachelor of Science - Nursing

University of Southern Philippines Foundation
Lahug CeBu City
06.2009 - 03.2013

Skills

Communication

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Timeline

Customer Service Representative / SME / OMD

SYKES
03.2019 - Current

Customer Service Representative

EPerformax Contact Centers & BPO
08.2018 - 02.2019

Technical Support Representative

Sykes Asia
06.2016 - 08.2021

Retention Analyst

Taking You Forward
03.2015 - 04.2016

Customer Service Representative

Teleperformance
04.2014 - 05.2015

Bachelor of Science - Nursing

University of Southern Philippines Foundation
06.2009 - 03.2013
Jacqueline JaqueOMD Analyst