Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Foster

Clementon,NJ

Summary

Dedicated Customer Service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Representative /SME Relationship Manager

UBS Financial Services
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Bank Teller/Customer Service Representative

PNC Bank/National City Bank
05.2020 - 03.2022
  • As the full time lead teller for the branch I was also the acting vault custodian and back up ATM custodian.
  • Responsibilities included but not limited to reviewing, bagging and signing off on the cash shipments and orders in dual control
  • Placing cash orders or shipments and maintaining a rolling 12 month record of such
  • Properly handling and storing cash within my teller station as well as balancing correctly and handling clients transactions quickly and efficiently
  • Answering phones and providing insight or connecting the clients with the proper specialist
  • Examined checks for identification and endorsement.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.

Universal Associate Banker Teller

Santander Bank Us
08.2018 - 05.2020
  • Float teller Aug 2018 exhibited exceptional customer service at the branch of hire leading to position being made permanent
  • Promoted December 2019 to Universal Banker position
  • Demonstrated the ability to be accurate and efficient in deposits, withdrawals, payments, transfers, cash handling, and balancing of teller drawer
  • Maintained excellent customer service in a fast paced environment, while asking questions to identify clients future financial needs and goals
  • Followed up with Clients to make sure they had a good understanding of all products as well as offering solutions to any questions that arise
  • Reviewed and filed any and all confidential client information
  • Settled, balanced, and added cash to the ATM weekly, making sure all paperwork was accurately filled out and on file for audits and manager reviews
  • Complied and adhered to all bank policies and procedures
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.

Server/Bartender

Carolina Ale House
05.2014 - 12.2015
  • Responsibly served and obtained Identification for all parties ordering alcoholic beverages
  • Demonstrated ability to pour to guide lines on before shift pour tests
  • Fast and efficient at counting cash, making change, and balancing at the end of the shift
  • Courteous, friendly and professional attitude
  • Team work driven, and cross sales savvy
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Processed customers' payments and provided receipts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

U Signal Support Systems Specialist

Army
08.2012 - 03.2014
  • Maintained strong knowledge of Sipper and Nipper technologies by participating in regular classes and offsite training.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.

Bartender/Floor Manager

BRU'S ROOM SPORTS GRILL
06.2002 - 07.2012
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Stayed up-to-date on extensive company products and services.
  • Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.

Education

High School Diploma -

Buena Regional High School
Buena, NJ
06.2002

Skills

  • Excellent communication skills
  • Strong sense of banking ethics
  • Exceptional customer service
  • Computer skills
  • Work ethic
  • Relationship building
  • Customer service
  • Complaint resolution
  • Creative problem solving

Certification

  • Bank Teller (2 years)
  • Customer Service (10+ years)
  • Cashier Customer Service (10+ years)
  • Cash Handling (10+ years)
  • Microsoft Word (3 years)
  • Excel (2 years)
  • Typing (10+ years)
  • Cold Calling (3 years)
  • Banking (Less than 5 years)
  • Operations

Timeline

Customer Service Representative /SME Relationship Manager

UBS Financial Services
10.2022 - Current

Bank Teller/Customer Service Representative

PNC Bank/National City Bank
05.2020 - 03.2022

Universal Associate Banker Teller

Santander Bank Us
08.2018 - 05.2020

Server/Bartender

Carolina Ale House
05.2014 - 12.2015

U Signal Support Systems Specialist

Army
08.2012 - 03.2014

Bartender/Floor Manager

BRU'S ROOM SPORTS GRILL
06.2002 - 07.2012

High School Diploma -

Buena Regional High School

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