Jacquelina Navarro

Communicative Healthcare Representative with Amerigroup/Anthem now Elevance Health,10 years of experience scheduling appointments, collecting patient information and responding to patient concerns. Proficient in Microsoft Word, Excel and PPP . Caring and efficient professional with knowledge of billing and coding, medical terminology and HIPAA regulations. Self-directed knowledgeable in customer service practices, Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients. Recent graduate from the College of HealthCare Professions with a Bachelor's degree in Healthcare Management with foundational knowledge in Medicaid and Medicare benefitsTexas Health Steps, conducting health surveys to pregnant women and providing services to children of migrant farm workers and a vast experience working with SSA and SSI ESRD Members,and hands-on experience gained through a decade of experience in call centers. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive into a healthcare facility.