Jacqueline Aguilar
Dallas,TX
Summary
Customer-focused professional with a background in front-desk support, shipping coordination, and warehouse operations. Supports smooth deliveries by managing schedules, aligning paperwork with carrier needs, and resolving service issues quickly while keeping records accurate and workflows on track.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
DHL Supply Chain
DeSoto, TX
01.2022 - Current
- Led daily shipping workflow, prioritizing orders and resolving discrepancies to maintain on-time departures.
- Improved dock workflow by organizing priorities, reducing delays, and supporting consistent order fulfillment.
- Coordinated daily communication among clients, warehouse teams, and carriers to ensure timely deliveries.
- Escalated complex service concerns and followed through until resolution for internal and external stakeholders.
- Managed high-stress situations, maintaining professionalism while resolving disputes for internal and external stakeholders.
- Coordinated shipping schedules, aligning outbound paperwork with carrier requirements to streamline warehouse workflows.
- Streamlined filing and data entry processes to improve record retrieval and shipment tracking.
Stocker/Cashier
Marshalls Retail Store
Dallas, TX
09.2021 - 01.2022
- Supported cashiers during peak hours, reducing customer wait times and improving service efficiency.
- Provided customer service by answering questions about product location, price and availability.
- Collaborated with team members to stock shelves during peak hours, ensuring availability of products for customers.
- Assisted customers with special requests, improving satisfaction and encouraging repeat visits.
Receptionist
Luxor Staffing
Dallas, TX
06.2018 - 09.2021
- Greeted visitors professionally, verified appointments, and maintained secure front-desk procedures.
- Recorded applicant and visitor information in tracking systems and logs to ensure accurate documentation.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined daily correspondence and filing systems for quick office retrieval.
Education
High School Diploma -
Faith Family Academy
Dallas, TX05-2021
Skills
- Data management
- Process improvement
- Customer communication
- Conflict resolution
- Attention to detail
- Teamwork and collaboration
- Adaptability and flexibility
- Bilingual communication
Timeline
Customer Service Representative Team Lead
DHL Supply Chain
01.2022 - Current
Stocker/Cashier
Marshalls Retail Store
09.2021 - 01.2022
Receptionist
Luxor Staffing
06.2018 - 09.2021
High School Diploma -
Faith Family Academy