Tiarra Lane
Savannah ,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
DILE Solutions
Savannah, GA
04.2025 - 01.2026
- Led team of customer service representatives in resolving complex client issues and enhancing satisfaction.
- Trained and mentored new staff on best practices for customer support and product knowledge.
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Streamlined communication between departments to improve service delivery times.
- Managed approximately 40 or more incoming emails and chats per day from clients.
- Entered and updated data accurately in company databases, ensuring information integrity.
- Managed large volumes of data entry tasks efficiently, meeting daily deadlines consistently.
- Processed and entered large volumes of account data with high attention to detail.
- Maintained accurate records using advanced spreadsheet and database management tools.
- Developed streamlined data entry procedures, enhancing workflow efficiency and accuracy.
- Conducted regular audits of account data to ensure compliance with quality standards.
- Increased productivity by creating efficient filing systems for easy access to critical documents.
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
- Managed customer inquiries through chat and email, ensuring timely and accurate responses.
- Resolved issues efficiently, enhancing overall customer satisfaction and loyalty.
Customer Service Representative
RBW Logistics
Pooler, GA
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Investigated and resolved accounting, service and delivery concerns.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed approximately 30 or more incoming email and chats
Customer Service Representative
DSI Logistics
Garden City, GA
08.2022 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed required paperwork to expedite handling of shipped and received goods.
- Managed approximately 30 or more incoming emails and chats per day from customers.
Customer Service Representative
Alto Systems
Pooler, GA
12.2021 - 07.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Managed approximately 50 or more incoming emails and chats per day form clients.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
CSR
Outsource Logistics
Savannah, GA
09.2020 - 12.2021
- Performed cycle counts to verify inventory, complete audits, and maintain records
- Compared incoming goods against invoices to identify shortages and reject damaged items
- Prepared work orders, bills of lading, and shipping orders to route materials
- Connected with transport companies to expedite, trace, and return merchandise
- Maintained clerical records to incorporate into logistical planning efforts
- Generated invoices and other shipping documentation to facilitate outgoing loads
- Managed approximately 60 or more incoming emails and chats per day per customers and clients.
- Worked with the carrier representatives to arrange shipments and resolve issues
- Prepared documents such as work orders, bills of lading and shipping orders
- Produced clear and accurate bills of lading and other paperwork to avoid errors and delays
- Returned customer calls and responded to inquiries and complaints
- Met team and client performance metrics, goals, and deadlines
- Documented and classified member issues to implement proper service and solutions
- Monitored and resolved product and service issues promptly
- Utilized computer systems to research and record account information
- Completed and processed paperwork and records and entered important data in company CRM
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
Customer Service Representative
Home Depot
Savannah, Ga
04.2019 - 09.2020
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Communicated with clients over phone, email, and chat platforms
- Trained new associates on store programs and policies
- Managed approximately 50 or more incoming calls, emails, and faxes per day from customers.
- Utilized computer systems to research and record account information
- Engaged members in conversation to offer products and services to meet needs and goals
- Responded to customer questions and complaints and documented consumer communications
- Utilized CRM tools to record, track, and maintain sales records
- Answered inbound calls to greet and assist customers with various needs and questions
- Exceeded requirements and deadlines when providing products and services to customers
- Prepared order sheets and sent out invoices and statements for payments due.
Education
Bachelor of Science -
Colorado Technical University
Colorado Springs, CO06-2029
High School Diploma -
Dutchtown High School
Hampton, GA05-2015
Skills
- Prepare documents Update databases
- Customer relations Problem-solving
- Multitasking Teamwork
- Training Analytical thinking
- Verbal communication Call escalation
- Order processing Data entry
- Customer service Upselling and cross-selling
- Team development Organization
- Networking Creative thinking
- Inventory management
- Prepare products Planning
- Prioritization
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Call Documentation
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Information Inputting
- Microsoft Exchange
- Answering Customer Questions
- Call Transfers
- Consulting Supervisors
- Critical Thinking
- Computer Proficiency
- Answering Emails
- Generating Receipts
- Directing Calls
- Self-Motivated and Independent
- Teamwork and Cooperation
- Records Management
- Invoice and Manifest Review
- Verbal and Written Communication
- Data Documentation
- CRM software
- Complaint handling
Timeline
Customer Service Representative Team Lead
DILE Solutions
04.2025 - 01.2026
Customer Service Representative
RBW Logistics
09.2024 - 03.2025
Customer Service Representative
DSI Logistics
08.2022 - 09.2024
Customer Service Representative
Alto Systems
12.2021 - 07.2022
CSR
Outsource Logistics
09.2020 - 12.2021
Customer Service Representative
Home Depot
04.2019 - 09.2020
Bachelor of Science -
Colorado Technical University
High School Diploma -
Dutchtown High School