Jacqueline Aguirre
Ontario,CA
Summary
Dynamic Security Supervisor with Securitas Security Services USA, skilled in CCTV monitoring and personnel training. Successfully reduced theft incidents through effective surveillance and law enforcement collaboration. Proven team leader with a calm demeanor under pressure, fostering a secure environment while enhancing employee safety through comprehensive training and policy enforcement.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
Ontario, CA
03.2018 - Current
- .Collaborated with management and clients to address security concerns and improve reporting processes.
- Cunducted routine security checks and patrols to identify potential risks
- Maintained accurate logs of daily activities and incidents for management review.
- Utilized surveillance equipment effectively to monitor designated areas for suspicious activity, and reported incidents to ensure safety of premises
- Cunducted investigations during or after incidents, gathering relevant information for follow-up actions.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies.
- Oversaw team of security officers and managed scheduling and overall work performance.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment..
- Screened vendors and contractors before granting access to restricted areas within client site
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades..
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Collaborated with management to implement strategies to mitigate security risks.
- Supervised a team of security officers, providing guidance, and support, encouraging compliance with security protocols to ensure a high level of professionalism.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Head Receptionist
Inland Valley Care and Rehabilitation Center
Pomona, CA
03.2015 - 08.2017
- Managed front desk operations, ensuring efficient guest check-in and check-out processes by greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supervised reception staff, providing training and support to enhance service quality.
- Coordinated communication between departments to facilitate smooth operations and service delivery.
- Oversaw inventory management of office supplies, ensuring availability without excess expenditure.
- Handled sensitive patient information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions..
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Claremont Adult School
Claremont, CA06.2025
Skills
Maintaining organized work area
Team leadership
CCTV monitoring
Personnel training
Staffing and scheduling
Skilled in conflict resolution
Personnel supervision
Access control
Surveillance
Incident investigation
Policy enforcement
English and Spanish speaking
Law enforcement collaboration
Report writing Incident and daily reports
Microsoft office
Customer service
Efficient Communication
Multitasking
Calm demeanor under pressure
Professionalism
Handle criticism well
Timeline
Security Supervisor
Securitas Security Services USA
03.2018 - Current
Head Receptionist
Inland Valley Care and Rehabilitation Center
03.2015 - 08.2017
High School Diploma -
Claremont Adult School