Jacqueline Arras
Phoenix
Summary
Skilled in delinquent account management, debt negotiation, and client relationship building, ensuring high client satisfaction.. Offering strong problem-solving abilities and efficient collections processing skills. Detailed Collection agent bringing over 25 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments. Veteran Collection agent bringin 25-year background to growing collections agency. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts.
Overview
23
23
years of professional experience
Work History
Revenue Management Center
Waste Managment
02.2014 - Current
- Assisted in improving collection efforts for delinquent accounts by diligently monitoring borrower payment histories and initiating follow-ups when necessary.
- Maintained detailed records of field observations, ensuring accurate data collection for research purposes.
- Maintained compliance with industry regulations and internal policies, ensuring ethical practices throughout all collection processes.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Oversaw the collection efforts for past due balances, negotiating repayment plans that aligned with individual circumstances while protecting institutional interests.
Account Manager
Take Charge America Institute
09.2001 - 01.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Riverside High School
El Paso, TX05.1972
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Credit adjustments
- Delinquent account management
- Billing Procedures
- Repayment plan structuring
- Outbound Calling
- Collections
- Credit and collections
- Payment posting
- Customer research
- Payment Processing
- Pleasant Telephone Demeanor
- Managing Delinquent Accounts
- Account Monitoring
- Accurate payment posting
Timeline
Revenue Management Center
Waste Managment
02.2014 - Current
Account Manager
Take Charge America Institute
09.2001 - 01.2014
High School Diploma -
Riverside High School
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