Jacqueline Augustine
Clarksville,TN
Summary
Responsible sales professional with excellent sales and communication skills. Committed to making every customer feel welcome and assisting them with any need. Open and positive communicator with calm and level-headed approach to managing routine needs and willing to exceed any challenges presented to me.
Overview
18
18
years of professional experience
Work History
Service Advisor
Hendrick Automotive Group/Darrell Waltrip Honda
Franklin, TN
10.2024 - Current
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained the features and benefits of products or services offered by the dealership to customers.
Service Advisor
Hendrick Automotive Group/Volkswagen of Murrieta
Murrieta, CA
11.2022 - 10.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed and maintained strong relationships with customers to ensure repeat business.
Internet Sales Manager
Hendrick Automotive Group/BMW of Murrieta
Murrieta, CA
04.2019 - 11.2022
- Engaged positively with each customer, providing a professional customer experience to build my clientele.
- Maintained relationships and followed up with customers.
- Negotiated sales and trade-in deals for maximum profit.
- Increased sales by providing excellent customer service.
Internet Sales Director
Cardinale Volkswagen
Corona, CA
11.2014 - 04.2019
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Maintained relationships and followed up with customers.
- Engaged positively with each customer, providing professional and polite support for sales and Volkswagen buybacks.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Assistant Manager
Staples
San Bernardino, CA
01.2007 - 11.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Bachelor of Landscape Architecture - Landscape Design
Cerritos College
Norwalk, CA06.1986
Skills
- Product Knowledge
- Effective communication
- Attention to detail
- Problem Solving
- Time Management
- Customer Service and Follow-up
Education and Training
other
Timeline
Service Advisor
Hendrick Automotive Group/Darrell Waltrip Honda
10.2024 - Current
Service Advisor
Hendrick Automotive Group/Volkswagen of Murrieta
11.2022 - 10.2024
Internet Sales Manager
Hendrick Automotive Group/BMW of Murrieta
04.2019 - 11.2022
Internet Sales Director
Cardinale Volkswagen
11.2014 - 04.2019
Assistant Manager
Staples
01.2007 - 11.2014
Bachelor of Landscape Architecture - Landscape Design
Cerritos College
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