Jacqueline Baker
Union
Summary
Detail-oriented professional with extensive experience in communication management and customer relations. Proven ability to resolve conflicts and manage sensitive information effectively, ensuring seamless operations and positive experiences for patients and families.
Overview
2027
2027
years of professional experience
Work History
Hospice Volunteer
Peyton House
Ronceverte
2025 - Current
- Delivered compassionate companionship to patients and families navigating end-of-life transitions.
- Coordinated and organized materials for patient care and family meetings, enhancing staff efficiency.
- Engaged in active listening to understand patient needs and preferences.
- Maintained confidentiality of sensitive patient information at all times.
- Maintained patient records, including documenting conversations and activities with the patient.
- Partnered with organizations involved in end-of-life care, facilitating comprehensive support for families.
Clerical Assistant
Mount Prospect Baptist Church
Union
2009 - Current
- Coordinated church events and activities to enhance community engagement.
- Assisted with administrative tasks, including filing and data entry.
- Facilitated communication between church staff and congregation members to ensure smooth operations.
- Prepared materials for meetings and church services.
- Supported volunteers in various church programs and initiatives.
- Assisted with filing documents and maintaining records.
- Welcomed visitors and congregation members, providing assistance and information in a friendly, professional manner.
- Answered phone calls and directed them to the appropriate personnel.
Stay at Home Parent
Self
Union
2000 - 2025
- Organized daily schedules and routines to enhance children's engagement and learning.
- Developed educational materials and resources to support effective home learning experiences.
- Managed household budgeting and grocery shopping effectively.
- Monitored developmental milestones and implemented strategies to address individual needs.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Restaurant Co-Owner
Nanny's Bakery and Cafe
Union
01.2015 - 03.2018
- Managed daily operations of bakery and cafe, ensuring smooth service flow.
- Developed seasonal menus that improved customer dining experiences and attracted new clientele.
- Oversaw staff training to maintain high service standards and product quality.
- Coordinated inventory management, ensuring availability of fresh ingredients and supplies.
- Fostered positive customer relationships by addressing concerns and improving overall satisfaction.
- Ensured compliance with health codes and safety regulations in the restaurant.
- Created and monitored budget to effectively track financial performance of the restaurant.
Office Manager
T and J Electronics
Union
1998 - 2000
- Coordinated daily administrative tasks to enhance office efficiency and support team operations.
- Managed inventory levels and ordered supplies for smooth operations.
- Developed filing systems to organize documents and improve access.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations by greeting visitors, addressing inquiries, and directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Video Store Manager
The Video Place
Union
1995 - 1998
- Managed daily store operations and ensured smooth workflow for staff.
- Oversaw inventory management and organized stock for accessibility.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained store cleanliness and organized merchandise layout effectively.
- Partnered with vendors to optimize product selection and streamline ordering.
- Processed payments, issued refunds, and balanced cash drawers at end of day.
- Monitored inventory levels and ordered new releases to maintain stock availability.
Office Manager
Ashley's IGA
Union
1994 - 1996
- Coordinated daily administrative tasks to enhance office efficiency and support team operations.
- Managed inventory levels and ordered supplies to maintain uninterrupted office operations.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted with employee onboarding and orientation processes.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable processes.
Education
Business
Greenbrier Community College Center
Lewisburg, WVSkills
- Patient advocacy
- Customer relations
- Communication management
- Active listening
- Problem resolution
- Conflict management
- Office administration
- Document management
- Record management
- Project management
- Financial tracking
- Billing
- Information protection
- Organizational skills
- Problem-solving
Timeline
Restaurant Co-Owner
Nanny's Bakery and Cafe
01.2015 - 03.2018
Hospice Volunteer
Peyton House
2025 - Current
Clerical Assistant
Mount Prospect Baptist Church
2009 - Current
Stay at Home Parent
Self
2000 - 2025
Office Manager
T and J Electronics
1998 - 2000
Video Store Manager
The Video Place
1995 - 1998
Office Manager
Ashley's IGA
1994 - 1996
Business
Greenbrier Community College Center