Adaptable professional with experience in merchandising and customer service. Skilled in multitasking, verbal communication, and utilizing computer applications.
Overview
8
8
years of professional experience
Work History
Merchandising Associate
Homemakers Furniture
Urbandale, IA
04.2022 - 08.2025
Communication with customers regarding delayed product, or general questions by inbound or outbound phone calls.
Ensure accurate product information in a timely manner
Improve product knowledge by studying product information
Provides feedback to management regarding efficiencies, safety, productivity, etc.
Review and process all reports and order acknowledgments for product availability status and update the system with new arrival dates
Review information on website to verify it is accurate and pertinent
Report any technical problems to the Merchandising Manager
Fraud Analyst
Wells Fargo
West Des Moines, IA
03.2020 - 10.2020
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Completed required investigations on referred files ahead of deadlines.
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Bank Teller
MetaBank
Urbandale, IA
01.2018 - 03.2020
Process transactions efficiently, ensuring accuracy in cash handling and record-keeping.
Assist customers with account inquiries, providing solutions to enhance satisfaction and retention.
Manage daily cash drawer operations, balancing at the beginning and end of each shift.
Collaborate with team members to streamline service protocols for improved customer experience.
Process payments and cut checks for mortgage and commercial lenders
Count cash for Rochester Armored Car shipments
Ensure the lobby area is clean and coffee/waters are stocked