Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Barker

Norwalk,IA

Summary

Adaptable professional with experience in merchandising and customer service. Skilled in multitasking, verbal communication, and utilizing computer applications.

Overview

8
8
years of professional experience

Work History

Merchandising Associate

Homemakers Furniture
Urbandale, IA
04.2022 - 08.2025
  • Communication with customers regarding delayed product, or general questions by inbound or outbound phone calls.
  • Ensure accurate product information in a timely manner
  • Improve product knowledge by studying product information
  • Provides feedback to management regarding efficiencies, safety, productivity, etc.
  • Review and process all reports and order acknowledgments for product availability status and update the system with new arrival dates
  • Review information on website to verify it is accurate and pertinent
  • Report any technical problems to the Merchandising Manager

Fraud Analyst

Wells Fargo
West Des Moines, IA
03.2020 - 10.2020
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Completed required investigations on referred files ahead of deadlines.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

Bank Teller

MetaBank
Urbandale, IA
01.2018 - 03.2020
  • Process transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assist customers with account inquiries, providing solutions to enhance satisfaction and retention.
  • Manage daily cash drawer operations, balancing at the beginning and end of each shift.
  • Collaborate with team members to streamline service protocols for improved customer experience.
  • Process payments and cut checks for mortgage and commercial lenders
  • Count cash for Rochester Armored Car shipments
  • Ensure the lobby area is clean and coffee/waters are stocked

Education

Dental Assisting Diploma -

Des Moines Area Community College
Ankeny, IA
08-2026

High School Diploma -

Winterset Senior HIgh School
Winterset, IA
05-2015

Skills

  • Excellent customer service
  • Computer application knowledge
  • Verbal communication
  • Multitasking and prioritization
  • Flexible and adaptable
  • Team contribution

Timeline

Merchandising Associate

Homemakers Furniture
04.2022 - 08.2025

Fraud Analyst

Wells Fargo
03.2020 - 10.2020

Bank Teller

MetaBank
01.2018 - 03.2020

Dental Assisting Diploma -

Des Moines Area Community College

High School Diploma -

Winterset Senior HIgh School
Jacqueline Barker