Dylan Huynh
Munhall,PA
Summary
With extensive experience and skills in plant care, customer service, and as a Merchandising Associate, I bring significant value by ensuring the thriving and beautiful display of plants, creating an inviting and visually appealing shopping environment. As a Merchandising Associate, responsibilities include servicing displays, executing price adjustments, managing inventory, and maintaining accurate signage for an efficient and seamless shopping experience. Commitment to learning proper techniques and utilizing tools effectively enables me to perform physical tasks with precision and efficiency. Recognized with a Red Star Badge for exceptional customer service, consistently exceeding customer expectations and building positive interactions that reflect dedication to teamwork and excellence. Expertise in plant care, merchandising, and customer service allows me to make a meaningful impact on the customer experience and team success.
Overview
3
3
years of professional experience
Work History
Merchandising Associate
Lowe’s
West Mifflin, PA
09.2024 - Current
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept work areas neat, clean and free from debris.
- Provided outstanding customer service by addressing visitor needs promptly.
Garden Associate
Lowes
West Mifflin, Pennsylvania, United States
03.2024 - 08.2024
- Replenished supplies by monitoring and sourcing inventory
- Monitored health of plants, identifying any potential issues such as disease or infestation
- Collaborated with team members to maintain clean and organized garden center environment
- Met customers' needs with targeted advice on available plants and value-added items
- Trained new employees on company policies, procedures, and best practices within garden department
- Kept plants healthy with regular watering and species-specific care
- Performed routine cleaning of store aisles, shelves, and displays to provide welcoming shopping experience for customers
- Maintained inventory of garden center products and restocked as needed
- Assisted customers in selecting plants, flowers, and gardening supplies
- Assisted in unloading delivery trucks containing fresh inventory of plants, tools, and supplies
- Replenished garden area with fresh plants, potting soil and tools
- Watered plants regularly to ensure optimal health and growth
- Greeted customers and asked questions to assess needs
- Checked returned product condition before processing refunds
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
Maintenance Crew Member
Sand Castle Water Park
Homestead, PA
05.2022 - 08.2023
- Handled cleaning tasks for common areas and restrooms to uphold cleanliness standards.
- Monitored safety protocols by conducting regular inspections of equipment and work areas.
- Communicated maintenance needs for effective scheduling and resource allocation.
- Performed routine maintenance by inspecting equipment and facilities for wear and tear.
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Diploma - undefined
Steel Valley Highschool
Munhall, PA06.2022
Skills
- Garden Tool Use
- Cleaning
- Indoor Plant Care
- Watering
- Customer Service
- Adapting to Using Tools and Power Tools
- Friendly and outgoing
- Pricing and shelf labeling
- Stock replenishment
- Stocking and replenishing
- Merchandising and display
- Stocking
- Product merchandising
- Loading and unloading
- Indoor plant care
- Plant spacing
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Customer assistance
- Multitasking
- Excellent communication
- Task prioritization
- Safety and cleanliness standards
LANGUAGE
English - Native
Vietnamese - Conversational
Timeline
Merchandising Associate
Lowe’s
09.2024 - Current
Garden Associate
Lowes
03.2024 - 08.2024
Maintenance Crew Member
Sand Castle Water Park
05.2022 - 08.2023
Diploma - undefined
Steel Valley Highschool